£200 of Betfair charges for exceeding '1000 TX per hour'

[Crazyskier]

Got a response from Neil at BDP: "As this appears to be a one off, I've requested that this fee is refunded as a goodwill gesture."

Got the funds back in my account within the hour of receiving his email. What a relief.

Actually, it was Neil that refunded my tx charges that time too.

Gald that you're sorted aines.

CS

[aines88]

If any other newbies ever get them, then don't phone Malta or Hammersmith, but rather email [email protected] - they were the only ones with discretion to apply the refund.

Thanks for the tip CS!

[PDC]

(Neil at BDP has helped me out a few times over the years, top man)

Has anyone ever met the infamous Neil? Are we sure it is just the one person?

[PeterLe]

(Neil at BDP has helped me out a few times over the years, top man)

Has anyone ever met the infamous Neil? Are we sure it is just the one person?

No never met him, but he's easy to find if you google him (and linkedin

[Euler]

I have met Neil, he's a nice guy and one of the very few 'original' Betfair people left.

[PDC]

Good to know he is a real person and not a generic name used by a department. Will have a search on Goggle to find him.