![Rolling Eyes :roll:](./images/smilies/icon_rolleyes.gif)
During Aussie Open (tennis) I also received £200 but had to lose 5 figures to qualify! They were losses from multiple events.
But in 2018 I lost around 2k in horse racing due to an outage but received just £100.
Complaints were required both times.
In incidences, where I have lost smaller sums on outages where I haven't bothered to complain, no 'good will gestures' nor any form of an apology were offered