Betfair Down / Betfair site crash
I've looked at my logs and I can confirm that it happened as I said previously. A bet went in from streaming pc. it was as a ghost for 19sec as it could not bee seen from polling laptop as well. why as a ghost because while it was in the market (took liability from balance) I was able to place (greening) other bets from polling laptop.
Hi Guys,
Yesterday I had the same issue / similar. I had backed a horse 5 mins out expecting its price to come in so I could green up the profit 5 -10 seconds before the off using my autogreenup rule. I must have traded 8-10k markets now, using this rule and I have never ever experienced anything like it.
The horse got backed in from 5.3/3.5. I tried and trim my position before the autogreenup kicks in using the ladder. I layed of 33% using the ladder interface yet my order didnt show up and my exposure wasnt reduced, so I thought I might of misclicked or my program was out of focused so I click once again and yet again nothing showed up. I clicked finally one more time yet nothing updated even though the prices in the ladder were updating. Autogreenup didnt kick in also.
The market eventually goes inplay, 20-30 seconds later with no sign of any of the orders with me bemused, then bam they show up once in play and a massive over lay has occurred due to the autogreenup not seeing any of the previous manual lays to trim exposure. It tried to fire many times actually as I have it on a repeat per 1 second close to the off to make sure it actually greens up. Luckily I only had 6k in this sub account and most of my money was elsewhere or I think it could of wiped alot more.
It goes inplay and to my luck the horse runs to the front, already at a short price. I have to get off about 6k exposure and the horse is already running at 2-3 inplay straight away and people in the market can see the unusually large stakes to get off the horse so the price is kept low. The horse goes onto win and I was stuck with 3.4k loss from what should of been a £250 profit off a £500 stake.
The matched bets screen only shows my back and no other bet. The log tells the story really. It shows all bets, but it shows an issue with the stream for sure. It highlights that the greenup rule didnt see any of the previous lays that trimmed the exposure. It tried to green up as if no previous lays had entered the market, therefore massively overlaying. As someone mentioned abouve these bets were ghost bets. I really would advise not using the streaming at the moment, unless you happy with potentially losing your bank.
I spoke to my account manager straight away and he has said its a known issue recently. I have a feeling though that im never gonna see that money again and betfair will just try and pass responsibility elsewhere.
Seems like all the forces are against me in 2020 as this is just one of list of things that has happened already.
Yesterday I had the same issue / similar. I had backed a horse 5 mins out expecting its price to come in so I could green up the profit 5 -10 seconds before the off using my autogreenup rule. I must have traded 8-10k markets now, using this rule and I have never ever experienced anything like it.
The horse got backed in from 5.3/3.5. I tried and trim my position before the autogreenup kicks in using the ladder. I layed of 33% using the ladder interface yet my order didnt show up and my exposure wasnt reduced, so I thought I might of misclicked or my program was out of focused so I click once again and yet again nothing showed up. I clicked finally one more time yet nothing updated even though the prices in the ladder were updating. Autogreenup didnt kick in also.
The market eventually goes inplay, 20-30 seconds later with no sign of any of the orders with me bemused, then bam they show up once in play and a massive over lay has occurred due to the autogreenup not seeing any of the previous manual lays to trim exposure. It tried to fire many times actually as I have it on a repeat per 1 second close to the off to make sure it actually greens up. Luckily I only had 6k in this sub account and most of my money was elsewhere or I think it could of wiped alot more.
It goes inplay and to my luck the horse runs to the front, already at a short price. I have to get off about 6k exposure and the horse is already running at 2-3 inplay straight away and people in the market can see the unusually large stakes to get off the horse so the price is kept low. The horse goes onto win and I was stuck with 3.4k loss from what should of been a £250 profit off a £500 stake.
The matched bets screen only shows my back and no other bet. The log tells the story really. It shows all bets, but it shows an issue with the stream for sure. It highlights that the greenup rule didnt see any of the previous lays that trimmed the exposure. It tried to green up as if no previous lays had entered the market, therefore massively overlaying. As someone mentioned abouve these bets were ghost bets. I really would advise not using the streaming at the moment, unless you happy with potentially losing your bank.
I spoke to my account manager straight away and he has said its a known issue recently. I have a feeling though that im never gonna see that money again and betfair will just try and pass responsibility elsewhere.
Seems like all the forces are against me in 2020 as this is just one of list of things that has happened already.
Sorry to hear that.
The issue is not limited to streaming, it effects polling as well so don't think by switching to polling you are ruling out it happening again.
My advice, though not much use for yesterday, is to also always have the website page open so you can quickly double check. This has saved me a lot of time in the past. As soon as I think, I am sure I just clicked etc I go and check the website.
They could both be buggered but this is what saved me when this current issue happened as I could see I had in fact placed the bet and it had been matched and I could then exit via the web page correctly.
So always have the web page open and if trading horse racing be on the horse racing tab etc and then you can quickly select the correct market.
Others will tell you to not worry about your loss yesterday as you will get it back it back eventually when you have your slices of good luck but I 100% disagree with this view and I am afraid you need to treat that money as gone for good and try to move on. Perhaps a day or two off to avoid doing anything rash might be a good idea unless you are already over it.
Hopefully Betfair find a solution to this issue and fast before others fall foul of it.
The issue is not limited to streaming, it effects polling as well so don't think by switching to polling you are ruling out it happening again.
My advice, though not much use for yesterday, is to also always have the website page open so you can quickly double check. This has saved me a lot of time in the past. As soon as I think, I am sure I just clicked etc I go and check the website.
They could both be buggered but this is what saved me when this current issue happened as I could see I had in fact placed the bet and it had been matched and I could then exit via the web page correctly.
So always have the web page open and if trading horse racing be on the horse racing tab etc and then you can quickly select the correct market.
Others will tell you to not worry about your loss yesterday as you will get it back it back eventually when you have your slices of good luck but I 100% disagree with this view and I am afraid you need to treat that money as gone for good and try to move on. Perhaps a day or two off to avoid doing anything rash might be a good idea unless you are already over it.
Hopefully Betfair find a solution to this issue and fast before others fall foul of it.
Another bizarre consequence of this current issue, if you re-centre the ladders inplay once a horse has drifted to odds of 1000 the ladder data completely disappears (for that runner), this includes all the odds, back and lay money etc. the lot. When the race has finished the market suspends and the data re-populates, this only seems to impact the ladder so one-click screen etc all fine??
Not just me then. I was wondering about thisdanum wrote: ↑Wed Jan 15, 2020 11:31 amAnother bizarre consequence of this current issue, if you re-centre the ladders inplay once a horse has drifted to odds of 1000 the ladder data completely disappears (for that runner), this includes all the odds, back and lay money etc. the lot. When the race has finished the market suspends and the data re-populates, this only seems to impact the ladder so one-click screen etc all fine??
If you install the latest version of Bet Angel that has been fixedIanG wrote: ↑Wed Jan 15, 2020 11:40 amNot just me then. I was wondering about thisdanum wrote: ↑Wed Jan 15, 2020 11:31 amAnother bizarre consequence of this current issue, if you re-centre the ladders inplay once a horse has drifted to odds of 1000 the ladder data completely disappears (for that runner), this includes all the odds, back and lay money etc. the lot. When the race has finished the market suspends and the data re-populates, this only seems to impact the ladder so one-click screen etc all fine??
viewtopic.php?f=46&t=20081
Its been in beta for several weeks but no bugs have been found and it's about to go on general release
Unfortunately even having the web page up wouldnt of help, and im not even sure that new about it till inplay. I dont think people are understanding the scale of the issue. No automation can be used now in my view. The greenup rule didnt know about any of the lay bets to trim exposure. It didnt even know about the greenup lay it fired in the previous second that was matched. It would of just kept firing till no money was left which was the case for me, luckily most of my money wasn't in that sub account.PDC wrote: ↑Wed Jan 15, 2020 11:01 amSorry to hear that.
The issue is not limited to streaming, it effects polling as well so don't think by switching to polling you are ruling out it happening again.
My advice, though not much use for yesterday, is to also always have the website page open so you can quickly double check. This has saved me a lot of time in the past. As soon as I think, I am sure I just clicked etc I go and check the website.
They could both be buggered but this is what saved me when this current issue happened as I could see I had in fact placed the bet and it had been matched and I could then exit via the web page correctly.
So always have the web page open and if trading horse racing be on the horse racing tab etc and then you can quickly select the correct market.
Others will tell you to not worry about your loss yesterday as you will get it back it back eventually when you have your slices of good luck but I 100% disagree with this view and I am afraid you need to treat that money as gone for good and try to move on. Perhaps a day or two off to avoid doing anything rash might be a good idea unless you are already over it.
Hopefully Betfair find a solution to this issue and fast before others fall foul of it.
I am missing something, why wouldn't have having the webpage open been any help? Was it due to it all being automated? If so I can see why the webpage is of no use but if manually trading or keeping an eye on your automation manually I can't see how it wouldn't have helped. Assuming you weren't also having the issue on the webpage? If you were that I think is a new development as no one has reported that from memory so far.varneyo wrote: ↑Wed Jan 15, 2020 12:08 pm
Unfortunately even having the web page up wouldnt of help, and im not even sure that new about it till inplay. I dont think people are understanding the scale of the issue. No automation can be used now in my view. The greenup rule didnt know about any of the lay bets to trim exposure. It didnt even know about the greenup lay it fired in the previous second that was matched. It would of just kept firing till no money was left which was the case for me, luckily most of my money wasn't in that sub account.
I would say some people are not understanding the risks this bug poses. For manual traders it is less of an issue as they can check on the website (unless the issue has spread to there) but for automated traders it should be taken as very serious as as you say you automation could easily have a catastrophic bank buster error if people don't have measure to stop it in place.
Okay so all of my markets whether I enter/exit manually or decide to trim manually to protect against going inplay, all have the bog standard betangel greenup rule that fires 5 seconds or so before the off. 5 mins to the off I enter a back position at £500 5.3, I then return to looking at the ladder with 20 seconds to go. My bet was being pumped into 3.5, so to protect against a bounce I tried to lay using the ladder at or around 3.6. I clicked and nothing happened, no reducing in exposure. I thought maybe I miss clicked like the edge of the box or the program was out of focus on windows, so I try once more, then finally another time. each for £150, but nothing was updating. I even tried clicking manually greenup in the ladder interface, through the one click page and even the watch list. None had any effect! Behind the scenes obvious there was something going on at betfair to cause the issue. Suddendly when it goes inplay instead of having £500 back exposure I now have £6k lay exposure. All the bets had been excepted but nothing via betangel had realised, and as it happened so fast, like within 10-15 seconds I cant remember what the webpage was showing. The market had taken the initial 3x£150 manual lays, the greenup rule hadnt recognised or seen any of these, it tried laying the correct amount after to realise the profit( roughly laying £750). It fired again one second later for even more as if it hadnt just matched one second earlier! Then kept trying until the account had run out of money.PDC wrote: ↑Wed Jan 15, 2020 12:36 pmI am missing something, why wouldn't have having the webpage open been any help? Was it due to it all being automated? If so I can see why the webpage is of no use but if manually trading or keeping an eye on your automation manually I can't see how it wouldn't have helped. Assuming you weren't also having the issue on the webpage? If you were that I think is a new development as no one has reported that from memory so far.varneyo wrote: ↑Wed Jan 15, 2020 12:08 pm
Unfortunately even having the web page up wouldnt of help, and im not even sure that new about it till inplay. I dont think people are understanding the scale of the issue. No automation can be used now in my view. The greenup rule didnt know about any of the lay bets to trim exposure. It didnt even know about the greenup lay it fired in the previous second that was matched. It would of just kept firing till no money was left which was the case for me, luckily most of my money wasn't in that sub account.
I would say some people are not understanding the risks this bug poses. For manual traders it is less of an issue as they can check on the website (unless the issue has spread to there) but for automated traders it should be taken as very serious as as you say you automation could easily have a catastrophic bank buster error if people don't have measure to stop it in place.
Even if your manually clicking greenup via the ladder interface I think you would still have this issue. It would fire the bet in, nothing in the ladder would update and you would think maybe a misclick or something. Then clicking it again would overlay .....
I would be fairly confident in saying that the webpage would have been of use to you as it doesn't sound like the issue has morphed into effecting the website from what you say.
So had you looked at the website, though it sounds like you may have, you should have been able to see your actual position.
It isn't any comfort for you now I appreciate that, but if you have the website loaded and logged in and on the correct tab you should be able to pull up the market in 1 or 2 seconds at most. I always ensure this is the case before I enter any market, it is part of my setting up routine.
I don't know if you could have then stopped your automation in some way and quickly enough. If not perhaps this needs looking at for the future.
You can close out a position on the website pretty quickly as well.
I say all this as I had to do this due to the bug bar the part about automation.
So had you looked at the website, though it sounds like you may have, you should have been able to see your actual position.
It isn't any comfort for you now I appreciate that, but if you have the website loaded and logged in and on the correct tab you should be able to pull up the market in 1 or 2 seconds at most. I always ensure this is the case before I enter any market, it is part of my setting up routine.
I don't know if you could have then stopped your automation in some way and quickly enough. If not perhaps this needs looking at for the future.
You can close out a position on the website pretty quickly as well.
I say all this as I had to do this due to the bug bar the part about automation.
We've kept in contact with betfair and they are still pursuing leads with regard to finding and fixing the occasional slow feedback of bet information and market freezing.
They noted a system wide outage of about 30 seconds at 14:56 yesterday that would have impacted all customers, but that was unrelated to these other issues that they are investigating.
Update: Just heard that betfair are rolling out another fix tomorrow morning which should resolve the slow bet information.
They noted a system wide outage of about 30 seconds at 14:56 yesterday that would have impacted all customers, but that was unrelated to these other issues that they are investigating.
Update: Just heard that betfair are rolling out another fix tomorrow morning which should resolve the slow bet information.
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maksimus346
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Does anyone else have a problem,with markets on qualifying matches Australian Open.Both ATP and WTA?
