Me: Hi, I had some matched back bets at Taree this morning that were voided following the abandonment of the meeting. Could you please confirm whether or not the abandoned race will count as a turnover charge market, for the purpose of staying under the 24 market limit?
Betfair: To ensure you are connected to the right agent can you please provide some more information about what you require help with today please.
Me: I provided you with a comprehensive question - if you don't understand it please pass it on to somebody who does!
Betfair: Hello Derek, How can I help you?
Me: I've already submitted the question!
Betfair: Just bear with me while I look into this for you.
Betfair: Can you confirm this is about commission paid?
Me: No, it's about turnover charge. It's applicable if, amongst other criteria, you trade more than 24 NSW markets in a week. I just want to know if an abandoned race that you had matched back bets in are included in this total?
Betfair: Can you please elaborate on this as I am unsure?
Me: What exactly are you unsure of, the question appears quite precise?
Betfair: I'm unsure of what you mean in your query?
Me: Which word or term are you unsure of?
Me: Are you still there?
Betfair: Just bear with me while I ask a manager as I'm unsure of the terms used here.
Betfair: This will not apply for these bets, Apologies for the confusion on my end.
Me: Thanks Ian, that's all I needed to know, goodbye.
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