Betfair Down / Betfair site crash

[LeTiss]

Looks like it is back again?? has more comebacks than Rocky!

Joking aside Peter, I'd like BF to explain what my PC actually pays for

It isn't an improved service that's for sure!

[Iron]

I don't know about you, but I'm not going to risk it after what happened last time.

Not that Betfair would ever bring the site back up whilst there were still underlying problems just to make a quick buck...

Jeff

Looks like it is back again?? has more comebacks than Rocky!

[freddy]

just in time for their

Live ‘Site Performance’ forum chat – Thursday 10th February 6pm GMT


hope they have there tin hats ready

[petardo]

There can be a market on Betdaq to trade if the Betfair is going down or not

[xpaul]

There can be a market on Betdaq to trade if the Betfair is going down or not

LOL
Not "if" but when with 20 min intervals through the whole day

[BuccAndy]

"explanation" on BF Forum

http://community.betfair.com/football/g ... #485413005

Like most other people, it was all news to me - very worrying last couple of weeks

[freddy]

After the problems with the site last week we are running some tests to make sure we don’t see a repeat of them this weekend.

At 13.00, 17.20 and 17.50 there may be a short interruption to the site but this is part of the planned testing and should last only a matter of a minute or two.

Thank you for your patience and understanding.

[freddy]

above service announcement was posted at 6 mins to 1:00,

Nice of them to have give us such a long warning time

[Iron]

I'd be more patient and understanding if they'd emailed me.

And they could have contacted Bet Angel in advance, so they could put a notice in the platform about it.

Jeff

After the problems with the site last week we are running some tests to make sure we don’t see a repeat of them this weekend.

At 13.00, 17.20 and 17.50 there may be a short interruption to the site but this is part of the planned testing and should last only a matter of a minute or two.

Thank you for your patience and understanding.

[Euler]

Doesn't feel like a planned outage really does it when they give six minutes warning and no advanced communication!

[andyfuller]

Joking aside Peter, I'd like BF to explain what my PC actually pays for

It isn't an improved service that's for sure!

Make sure you send in your question for tonight's Q&A.

Plenty of people take the time to complain on here so make sure you take the time to complain in tonights Q&A. No point in moaning on here if we don't take the chance tonight.

Here is my effort:

_____________________________

To whom it may concern,

Rather unsurprisingly to me as a long term customer of Betfair, your most important assets, your customers, were once again treated as mushrooms during the recent outages

Everyone I am sure accepts that outages happen but how they are dealt with is absolutely shocking and has been for a long time.

At times when outages happen communication with your customers is key but this really does seem to be the last thing you think of!

Therefore in the age of twitter would it be that hard to have a 'live twitter feed' about the service?

Early warning is key so as soon as problems begin a message could be put on your twitter page, then when it is fixed likewise could be done, I am referring here to not complete outages.

During the occasions recently when you experience total outages like we have just had recently we were welcomed by messages that this was planned outages or worse still there was nothing at all said.

Also more often than not the service website fails or it claims there are no issues and when you did put something up eventually on the forum it was gone as fast as the money people lost due to the outage.

So unkown to someone who had logged in after the first outage there was absolutely no warning that the site had been experiencing problems so they would feel safe to use normal stakes but really it was far from safe as the site went down again.

Maybe you could explain why it is you are so slow to put up communications but oh so very fast to remove them?

Understandably once the problem is fixed they should be removed but rather than remove them quickly in my view they should remain for a minimum of 24 hours after the site has been stable so that people logging in can see them and be cautious if needs be.

Surely there is no reason for you to remove them so quickly, please explain why you do?

How was it as well that some people received warning emails about the maintenance on the Monday while others did not. I have opted in for communications and yet never received any such warning - I know of many others in the same circumstances.

Are there reasons why the maintenance was poorly communicated?

Obviously this is another area where Twitter could be used to communicate maintenance. Warnings could be posted on there in advance and then at regular hourly intervals say in the 12 hrs leading up to the maintenance and then updates as to how it is progressing and the likelihood of when the site is going to return.

On the occasions when the site is clearly suffering issues why not take it offline completely until the problem is fixed rather than trying to keep it limping along?

My final point is that you often get a lot of criticism for keeping the site online when it is clearly struggling as people perceive you are only bothered about the commission you earn.

So why don't you donate that money to various sporting charities as a sign of goodwill and to show us you don't just care about the share price!

Kind regards,

Andy Fuller.

[jimrobo]

I was slightly reluctant to trade "crash" in the 15:15 at Thurles, It would have been the mother of all ironies!

[to75ne]

just seen this on betfair forum

*

Betfair Customer Services
Date Joined: 22 May 02
Add contact | Send message
When: 10 Feb 11 15:43
Following the disruption to the site at the weekend, we ran a test today at 1.00pm to try to help us understand what the issues were.

We are now not planning any more tests today but we will run some more tomorrow. We will let you know those times as soon as we have confirmed them.

Thanks for your patience.

[Iron]

*Puts head in hands*

You couldn't make it up!

Why on earth can't they tell us what time the site will go down tomorrow?!?

Jeff

just seen this on betfair forum

*

Betfair Customer Services
Date Joined: 22 May 02
Add contact | Send message
When: 10 Feb 11 15:43
Following the disruption to the site at the weekend, we ran a test today at 1.00pm to try to help us understand what the issues were.

We are now not planning any more tests today but we will run some more tomorrow. We will let you know those times as soon as we have confirmed them.

Thanks for your patience.

[to75ne]

*Puts head in hands*

You couldn't make it up!

Why on earth can't they tell us what time the site will go down tomorrow?!?

Jeff

personally jeff i dont think they know what their problem is. i think they are just poking around and scratching their heads.