Let us know if you find out anything juicy
Happy Corner
After a whole week hitting my head against a brick wall being told that I can't have a new account, change your password, etc. I finally spoke to a redhead (judging by her cartoon icon) and she offered me a new account without any fuss. 
The only snag was when I was enquiring about the account being linked for PC purposes, I had that sinking feeling when I realised I'd have to explain to her what premium charge is and why they need to be linked. Ten minutes later I figured out it's an automatic process. I just wish there was some level of consistency in their training. Never did hear back from the escalation team or the VIP team. And the responsible team (that's their actual name!) are no better than the chat agents!
The only snag was when I was enquiring about the account being linked for PC purposes, I had that sinking feeling when I realised I'd have to explain to her what premium charge is and why they need to be linked. Ten minutes later I figured out it's an automatic process. I just wish there was some level of consistency in their training. Never did hear back from the escalation team or the VIP team. And the responsible team (that's their actual name!) are no better than the chat agents!
When BJ said work from home if you can, I was quite surprised how many people I knew with office jobs who were able to do that without much restriction, even video meetings were a breeze. You'd think Betfair with all the technology employed to power the exchange would find a way of doing that.
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spreadbetting
- Posts: 3140
- Joined: Sun Jan 31, 2010 8:06 pm
I'd imagine Betfair have outsourced their call centre like most companies seem to.
Back in the day I used to work with a guy who's mate was a call centre manager and used to send him tips from winning accounts. I'd hope security has tightened up a bit since then
Back in the day I used to work with a guy who's mate was a call centre manager and used to send him tips from winning accounts. I'd hope security has tightened up a bit since then
I remember those days when you could speak quite easily to someone from the UK. They also used to have an actual technical support team that was quite good and could help you resolve issues with the mobile app.This was particularly useful in the early days of the app for the different platforms, Blackberry, Iphone, Android etc.They even had their own direct telephone no.
Sadly in recent years as has been already said the call centre has been moved abroad for several years now. The so called 'Help desk' seems to consist of people with little more knowlege than the ordinary operators or indeed oneself.
There are technical people around but they very much lurk in the background and are practically impossible to speak to directly. A sad state of affairs particularly when I read the threads about people's accounts being closed out of the blue. In the past you would no doubt have been able to speak to someone and clear the matter up relatively quickly.
Their help desk is nothing more than a punch bag for customers to take out their frustration on when there's an outage.ANGELS15 wrote: ↑ The so called 'Help desk' seems to consist of people with little more knowlege than the ordinary operators or indeed oneself.
Feeling lucky tonight. I was gonna purchase a treadmill but the site that I bookmarked was no longer working. Then I found this. 
https://uk.trustpilot.com/review/fitnessnext.co.uk
I was gonna purchase a treadmill but the site that I bookmarked was no longer working. Then I found this. https://uk.trustpilot.com/review/fitnessnext.co.uk