Betfair graph - blank in Trader ladder

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BACullen
Posts: 2
Joined: Wed Mar 11, 2020 9:09 pm

Hi - hopefully someone has a fix.

On the ladder screen - the two icons appear on each runner - the advanced chart pops up fine - the Betfair graph pops up - but fails to display the chart. I've just started quarantine in Bangkok - and was looking forward to 15 days focused trading.

Feeling a little lost without it pined to desktop.

Brand new laptop, Win 10 pro, all updates finished. Works fine on my desktop with Win 10 pro.

Any thoughts?

Many thanks,
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Dallas
Posts: 23592
Joined: Sun Aug 09, 2015 10:57 pm

Have you got the latest version of Bet Angel Trader installed on that PC?

Last year Betfair changed the location the charts where hosted so an update was applied to the software to tell it to retrieve them from the new location
https://www.betangel.com/download/?prod ... ngelTrader
BACullen
Posts: 2
Joined: Wed Mar 11, 2020 9:09 pm

Thanks for reply.

Latest version installed..also installed Java.
Still getting a blank BF market graph.

Frustrating.

BA
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Dallas
Posts: 23592
Joined: Sun Aug 09, 2015 10:57 pm

BACullen wrote:
Thu Mar 25, 2021 2:43 am
Thanks for reply.

Latest version installed..also installed Java.
Still getting a blank BF market graph.

Frustrating.

BA
The Betfair charts are just image files downloaded from Betfairs server, so the problem has to be local as a problem on Betfairs side would mean everyone would have them missing
Are you running any AV or firewalls?
If so try disabling those then log in again in case they are blocking the downloading
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