Betfair Account Restrictions & closed accounts - Getting them removed and accounts reopened

[Derek27]

Been reading though the thread with great interest.

I deposited 5k on Friday and placed the full amount on India to win the test with no intention of letting the bet run through to completion. When I tried to close out the position I was informed by account had been closed. After repeated attempts to have them close the existing the bet they said they were unable to do this as it was live on the exchange.

Luckily in this scenario the bet won and they’re now informing me that they will bank transfer the proceeds.

Got nowhere with BDP or customer support. Emailed Peter Jackson directly and the matter was resolved within 24 hours. Apparently they found a second account attached to some of my details set up in 2019 and their compliance team automatically closed the account

Just shows, sometimes go straight to the top!

They just need to fit some brains into the compliance team.

[Euler]

Got nowhere with BDP or customer support. Emailed Peter Jackson directly and the matter was resolved within 24 hours. Apparently they found a second account attached to some of my details set up in 2019 and their compliance team automatically closed the account

Just shows, sometimes go straight to the top!

I've complained to Betfair about this. If you are going to close accounts without warning and automatically, the least you can do is resolve matters quickly.

I mean the same happened to me, so I pulled rank. But it's not fair on those like you that can't do that.

[Euler]

They just need to fit some brains into the compliance team.

No chance.

I'm going though a bit of a farce at the moment. They asked, again, for a full verification check. So despite having provided this before I duly supplied the content through the document uploader.

Now they are saying they can't find it. So I uploaded again and emailed them a screenshot of each step I took and to which account I uploaded.

They are still saying they can't find it. It's bizarre!

[Hoots1985]

Got nowhere with BDP or customer support. Emailed Peter Jackson directly and the matter was resolved within 24 hours. Apparently they found a second account attached to some of my details set up in 2019 and their compliance team automatically closed the account

Just shows, sometimes go straight to the top!

Absolutely. It’s difficult to comprehend how the service can be so bad to their clients without going to someone so senior.

I've complained to Betfair about this. If you are going to close accounts without warning and automatically, the least you can do is resolve matters quickly.

I mean the same happened to me, so I pulled rank. But it's not fair on those like you that can't do that.

[Derek27]

They just need to fit some brains into the compliance team.

No chance.

I'm going though a bit of a farce at the moment. They asked, again, for a full verification check. So despite having provided this before I duly supplied the content through the document uploader.

Now they are saying they can't find it. So I uploaded again and emailed them a screenshot of each step I took and to which account I uploaded.

They are still saying they can't find it. It's bizarre!

It would be funny if it wasn't for the fact that people depend on Betfair for their livelihood. Sooner or later they must surely start to feel it in the pocket with loss of comms and PC.

[wearthefoxhat]

They just need to fit some brains into the compliance team.

No chance.

I'm going though a bit of a farce at the moment. They asked, again, for a full verification check. So despite having provided this before I duly supplied the content through the document uploader.

Now they are saying they can't find it. So I uploaded again and emailed them a screenshot of each step I took and to which account I uploaded.

They are still saying they can't find it. It's bizarre!

It would be funny if it wasn't for the fact that people depend on Betfair for their livelihood. Sooner or later they must surely start to feel it in the pocket with loss of comms and PC.

Reading between the lines, I reckon the Betfair Exchange will be sold off as a seperate entity, sooner rather than later.

Reckon there are some private business angels that would pay a good price and with sensible planning, improve/re-write the software with proper investment. They should also take the opportunity to liaise with the likes of Peter Webb (maybe on a consultancy) to ensure it will be in better shape for the long-term.

[firlandsfarm]

It would be funny if it wasn't for the fact that people depend on Betfair for their livelihood. Sooner or later they must surely start to feel it in the pocket with loss of comms and PC.

Usual problem with modern retail business ... cheaper to find new customers than keep old ones!

[ANGELS15]

No chance.

I'm going though a bit of a farce at the moment. They asked, again, for a full verification check. So despite having provided this before I duly supplied the content through the document uploader.

Now they are saying they can't find it. So I uploaded again and emailed them a screenshot of each step I took and to which account I uploaded.

They are still saying they can't find it. It's bizarre!

It would be funny if it wasn't for the fact that people depend on Betfair for their livelihood. Sooner or later they must surely start to feel it in the pocket with loss of comms and PC.

Reading between the lines, I reckon the Betfair Exchange will be sold off as a seperate entity, sooner rather than later.

Reckon there are some private business angels that would pay a good price and with sensible planning, improve/re-write the software with proper investment. They should also take the opportunity to liaise with the likes of Peter Webb (maybe on a consultancy) to ensure it will be in better shape for the long-term.

I doubt the bookies will want to sell the exchanges, they're doing to good a job of screwing them up. If they sold them the exchanges will become a threat to them again. As it stands now they don't really promote them and prefer to push their sportsbooks.

[wearthefoxhat]

I doubt the bookies will want to sell the exchanges, they're doing to good a job of screwing them up. If they sold them the exchanges will become a threat to them again. As it stands now they don't really promote them and prefer to push their sportsbooks.

Can see that for sure.

I believe the exchange and bookies exists more as a symbiotic relationship. However, everything has its' price, it's just a question of how long term an investor can see ahead and market/promote the product in a better way.

[ANGELS15]

I doubt the bookies will want to sell the exchanges, they're doing to good a job of screwing them up. If they sold them the exchanges will become a threat to them again. As it stands now they don't really promote them and prefer to push their sportsbooks.

Can see that for sure.

I believe the exchange and bookies exists more as a symbiotic relationship. However, everything has its' price, it's just a question of how long term an investor can see ahead and market/promote the product in a better way.

Now that I think about it again and in reference to your point, the irony is now may not be a bad time to sell after all. The reason is that with all the cultural, social and political changes going on in Western society whoever owns the exchanges faces an uphill struggle to promote them anyway.

[MobiusGrey]

Anyone have access to this article on RP? What's the general gist of it, anything of note?

https://www.racingpost.com/news/members ... rns/511883

[Euler]

What's the headline?

[Euler]

To update on my verification process. Betfair popped up last week and admitted that the document uploader was not working. So anybody uploading verification documents has been be able to do so, but Betfair never received them or they were seemingly lost somewhere in the system.

[MobiusGrey]

What's the headline?

"Revolving door at Westminster leaves racing and betting with fresh concerns"

[Euler]

I know a couple of guys with premium. I'll ask them if they can sent me the text. Probably just a couple of basic paragraphs in reality.