Betfair Down / Betfair site crash
- ShaunWhite
- Posts: 9731
- Joined: Sat Sep 03, 2016 3:42 am
"Planned" IT outages don't mean they're at your discretion, it just means they're not uncontrolled. Even times when you know you need to bring systems down in a few minutes rather than face an impending uncontrolled crash are generally logged as 'planned'.
People ask for more information from Betfair but it risks misunderstandings around the terminology, and some might assume it could/should have been mentioned much sooner or done at a more convenient time. That might be right or it might not necessarily be the case.
Shaun they are incompetent w*nkers, that is my position and my position isShaunWhite wrote: ↑Tue Nov 09, 2021 8:24 am"Planned" IT outages don't mean they're at your discretion, it just means they're not uncontrolled. Even times when you know you need to bring systems down in a few minutes rather than face an impending uncontrolled crash are generally logged as 'planned'.
People ask for more information from Betfair but it risks misunderstandings around the terminology, and some might assume it could/should have been mentioned much sooner or done at a more convenient time. That might be right or it might not necessarily be the case.
UNALTERABLE
For that argument to hold any sway I would ask to be pointed to the examples where they did give correct and proper notice other than on Twitter.ShaunWhite wrote: ↑Tue Nov 09, 2021 8:24 am"Planned" IT outages don't mean they're at your discretion, it just means they're not uncontrolled. Even times when you know you need to bring systems down in a few minutes rather than face an impending uncontrolled crash are generally logged as 'planned'.
People ask for more information from Betfair but it risks misunderstandings around the terminology, and some might assume it could/should have been mentioned much sooner or done at a more convenient time. That might be right or it might not necessarily be the case.
My bank gives me a warning when I log in whenever they have planned maintenance. Why can't Betfair do this? May be someone with the right connections, e.g. Peter could suggest it.
I accept sometimes they will have planned maintenance, as Shaun has put it, that is planned with 30 seconds planned and therefore you wouldn't get a log in warning if you are already logged in.
But that won't be the case most of the time.
They should email all customers a warning if time allows and also bring in the log in warning and I think that would cover 99% of the planned outages.
Posted here - https://forum.developer.betfair.com/for ... -08-30-gmt
I do think a banner or a pop up in the 12-24hrs before would be a much better option.
I do think a banner or a pop up in the 12-24hrs before would be a much better option.
The problem with posting the announcements on Twitter and on forums is that it relies on every single user to check constantly for any posts about up coming outages. A much more customer friendly way to do it is to email users, provide the facility to opt out for those that don't want the emails, and also the banner/pop up when you log in. That way all users that want to be can be forewarned. Still keep the forum and twitter notifications for those who like to constantly check those just in case an outage is planned.
These warnings are something we should ask to be implemented when they hold their next Q&A session with management on the Betfair forum. I think we all understand there might be the rare occasion where they have no time to warn users but those are likely to be few and far between.