Betfair Down / Betfair site crash

[andyfuller]

Betfair Customer Services 26 Sep 11 15:26

The API problems on Saturday have now been investigated and the root cause has been pin pointed to a new version update of our monitoring system which was recently upgraded. Higher than normal API load this Saturday caused the monitoring application to perform poorly, which subsequently impacted the performance of our API solution. We restored service on Saturday by reverting to the previously installed version of the application monitoring software. We’re now liaising with the 3rd party provider of the monitoring tool, to make sure problems like this do not occur again.

We’d like to apologise for the poor experience customers may have received on Saturday and want to assure you that the quality and reliability of our products and services remain an absolute priority for us. So does clear communication and we acknowledge there was an unacceptable delay in submitting the first official confirmation of these problems via the forum on this occasion. We’re reviewing the internal communications process and aim to continue improving this going forwards.

Can't say this inspires much confidence in it being okay for tomorrow, are they still running the old version or the new version? Are they going to be able to cope with the level of traffic tomorrow? I will be playing it safe.

[Iron]

Maybe that first paragraph makes perfect sense to a computer expert, but it's gobbledegook to me!

Why can't they just say 'We apologise for the IT issues we experienced last Saturday, and will do our utmost to ensure that there is no repeat'?

What's wrong with plain English?!?

Jeff

[andyfuller]

They used to do that basically and it annoyed people having the same line trotted out every time. People wanted more detail and they have provided it which is good to see imo, one thing they have got right.

[Iron]

I don't think it will take long for their verbose, jargon-heavy excuses to grate just as badly...

Frankly, I'm not interested in their excuses. I just want them to let me know ASAP when there's a problem and when it's been resolved, and to make sure that mistakes aren't repeated.

Jeff

They used to do that basically and it annoyed people having the same line trotted out every time. People wanted more detail and they have provided it which is good to see imo, one thing they have got right.

[andyfuller]

Down?

[Melsey]

think so....

[jimrobo]

somethings gone wrong. website ok but api seems to be down

[hgodden]

site down for me too

[Euler]

At best its incredibly dodgy, I will avoid like the plague until we are sure it is performing properly! Betdaq is working well and liquidity is good £490k on the last at Newbury!

[andyfuller]

API is showing as responding but not getting any updating of info which is weird.

Also it is coming back in spits and spurts - not touching it! Lunch time for me!

[mugsgame]

looged out to switch to mode 1. can't log in either now

[superfrank]

tried to cancel bets on website but go a "experiencing technical difficulties" error message. it briefly came back up in-play and managed to hedge. they'd better settle this fairly.

[RideTheLightning]

yeah, website and API not allowing to place bets and refresh on both was down.

[Euler]

looged out to switch to mode 1. can't log in either now

Betfair changed some log in code which affected mode one, we have a new version which corrects this. You will need to download the very latest version from the website.

[jimrobo]

betdaq ok..........