Betfair Down / Betfair site crash

[superfrank]

only got normal broadband with Sky atm.

i've decided to stop early cos the sticky prices are too annoying, but had a decent day despite them.

[superfrank]

superfrank
Sounds exactly the same as me and I am on sky.
I’m also finding it freezing when placing or canceling bets.

please report it to Sky and get them to check your line. i used email initially and their responses were decent and quite fast. they couldn't sort it so asked me to phone to get it escalated to the "2nd tier customer solutions team".

[luissuarez]

Is it possible for bet angel to fire a bet twice when you click the green up button or could this have been caused by the api? During half time in the united arsenal game I went to close a trade but I had two bets matched 7 seconds apart rather than the one. Was just wandering if the api could have caused this or was it just me. Want to avoid this happening again in the future.

[Mr Undercover]

I was getting the sticky issue today also, I couldn't work out if it was BF or not but I presumed it was Betfair.

I use www.speed.io to check the BT line periodically when I start to detect latency (I think it's the best of this genre) but was surprised to find it wasn't BT. I've got a BT home hub 3 which is fairly reliable (13mb dl, 2mb ul, pings BF in about 46ms on a good day from west berks) but not as good as the full infinity I'm told.

I've had several occasions where the band width gets severely throttled and after spending many days and hours ranting at BT doing pointless line checks discovered the best remedy is just to switch the hub on/off and hey presto problem solved... until they throttle again.

I had a lot of these problems when they were upgrading my local exchange to cope with Infinity recently although they denied the coincidence. A network specialist told me these issues are typical when bedding in load/line balancing algorithms.

Question: Is it worth living with the devil I know (BT HUB 3.0 fecks up at least 1-3 days a month) or take the leap of faith into Infinity and beyond, or is it a world of pain bedding it in for a month or two... what with Cheltenham just round the corner an all?

[superfrank]

just an update to my sticky prices issue...

the bt engineer came this morning and diagnosed an unbalanced cable error which he described as a "split pair".

he linked me to a new port in the exchange and the line error was fixed.

'haven't noticed a problem today so, fingers crossed, it's all sorted.

am quite impressed that Sky sent an engineer quickly. when i had a similar problem years ago my ISP (Zen) tried to blame the problem on me for weeks before finally getting an engineer to check in the exchange (which is where the problem was).

[Dabbla]

Thanks for the update superfrank. I have kept an eye on it today and not seen any problems.
Trading Southampton game at the mo and its fine.

[PeterLe]

Hi
Just a thought; when you get the sticky issue which mode are you running in??
I run in mode 1 and seldom see any issues even when people are reporting them..
If you do see issues and are running in a full API mode then try switching to mode 1 to see if that helps...
There are a few things missing in non API (Such as LTP), which I used a lot in the past...but a small price to pay for stability..
Regards
Peter

[Mr Undercover]

Thanks Peter good advice I'll try that when it next feels sticky... appreciated!

[Alpha322]

I was getting the sticky issue today also, I couldn't work out if it was BF or not but I presumed it was Betfair.

I use http://www.speed.io to check the BT line periodically when I start to detect latency (I think it's the best of this genre) but was surprised to find it wasn't BT. I've got a BT home hub 3 which is fairly reliable (13mb dl, 2mb ul, pings BF in about 46ms on a good day from west berks) but not as good as the full infinity I'm told.

I've had several occasions where the band width gets severely throttled and after spending many days and hours ranting at BT doing pointless line checks discovered the best remedy is just to switch the hub on/off and hey presto problem solved... until they throttle again.

I had a lot of these problems when they were upgrading my local exchange to cope with Infinity recently although they denied the coincidence. A network specialist told me these issues are typical when bedding in load/line balancing algorithms.

Question: Is it worth living with the devil I know (BT HUB 3.0 fecks up at least 1-3 days a month) or take the leap of faith into Infinity and beyond, or is it a world of pain bedding it in for a month or two... what with Cheltenham just round the corner an all?

Personally the Home Hub 3 is the worst modem you can trade with, it will lose you money, when it has its sudden drop outs.

[JollyGreen]

I was getting the sticky issue today also, I couldn't work out if it was BF or not but I presumed it was Betfair.

I use http://www.speed.io to check the BT line periodically when I start to detect latency (I think it's the best of this genre) but was surprised to find it wasn't BT. I've got a BT home hub 3 which is fairly reliable (13mb dl, 2mb ul, pings BF in about 46ms on a good day from west berks) but not as good as the full infinity I'm told.

I've had several occasions where the band width gets severely throttled and after spending many days and hours ranting at BT doing pointless line checks discovered the best remedy is just to switch the hub on/off and hey presto problem solved... until they throttle again.

I had a lot of these problems when they were upgrading my local exchange to cope with Infinity recently although they denied the coincidence. A network specialist told me these issues are typical when bedding in load/line balancing algorithms.

Question: Is it worth living with the devil I know (BT HUB 3.0 fecks up at least 1-3 days a month) or take the leap of faith into Infinity and beyond, or is it a world of pain bedding it in for a month or two... what with Cheltenham just round the corner an all?

May I ask how you managed to ping BF with a result of 46ms? Betfair sits behind a robust firewall that will not accept ping or tracert requests. Did you just mean a general ping result based on a host server used on the test?

JG

[Mr Undercover]

Hi JG - to your question; yes exactly, just a general ping to a host server and not BF, not sure why I wrote that.

[JollyGreen]

No problem. I just thought if you had found a way to ping BF I would be keen to know it myself.

[jimrobo]

from faffing in the past I believe you can ping the service site? No idea if that is located in the same place as the main servers though?

[convoysur-2]

Hi All
Betfair were just on the phone ,called me up to give me back 30 pounds of losses this week..so if i lose 30 quid in one event in the next 5 days i get it back,,!!!
Any one else getting these kinda calls..??
marc

[Krzysztof]

Sticky here.