They originally sent me an email declining my request for a refund, so I sent them the email below, which did the trick:
The lay was originally about to be matched well before the off when Betfair went down. I know the problem wasn't at my end as I was able to access other sites. When Betfair went back up, I exited my trade. Surely it was Betfair's fault that I lost money:
A. Because of the hardware fault that lead to your site going down
B. Because somebody at your end didn't notice that the race was in-play
I do not see why I should be penalised for Betfair's mistakes, and I am considering legal action.
Could you please reconsider this decision?
Stewart wrote:Jeff - unbelievable.
I have some water for you, please can you turn into to wine
