1.50 Cheltenham - False Start

[CharlieB500]

Hi,

Just running the BookMaking option on the 13.50 Cheltenham today (16/11/13) , have about 8 bets not matched at off to max loss of around £30. False start occurred at this point and Unmatched Bets disappeared and did not reappear even though both the 'Saved unmatched bet on suspension' & 'Resubmit saved bets when in play' both ticked in 'Saved Bets' selected.

Can anyone explain why my bets , all of which would have been matched In-Play (I think) as horses lead at different points , did not reappear to be submitted In-Play.

Not only did I loose on the winner (£29.71) , but as sure my bets would have been matched I missed out on the profit (I had laid the field 4 X £100 between 101.5 - 102.2%).

New to the BookMaking in LIVE Mode and have not encountered a False Start (Suspension) before , does it act differently as not aware.

Fortunately I am using minimum stakes at present so could have been far worse !.

Any feedback welcome , but for now no more LIVE betting this way as not confident in product.

Thanks

[JollyGreen]

The suspension would have cancelled the bets as I am not sure the save bets will work. Generally I use the keep bets option.

What version of the software are you using?

[CharlieB500]

Hi JollyGreen,

Thanks for the reply , I'm on version 1.35.2.

I will try the 'KEEP BETS' option , how does it apply , eg if I submit my book , do I need to automatically then select that option in the 'unmatched bets' window..?

[JollyGreen]

Yes that is the manual option. If you want to do it automatically then I am sure one of the guys from the Excel section will guide you, just post a question in that section.