Betfair API Down

[andyfuller]

They have said the offical off was 15:07:08.

So,

If you placed a bet before that time and set it to take SP it should stand.

HOWEVER

If you altered it at all after 15:07:08 eg. Moved it from one price to another it will now count as a new bet and the original bet would count as cancelled. This is due to their way of handling order.

If your bet was matched after 15:07:08 it will also be voided as it will be counted by them as being matched after the off and it doesn't matter that had it not gone unmatched it would have counted as a Take SP bet.

Again this is due to their piss poor systems not being able to cope with the situation.

All bets are time stamped so it should be easy to solve.

I argued some time ago you were left with no option and wer ein the lap of the gods due to their systems. If you change the odds to ensure it isn't matched after the off you get your bet voided, if you don't alter the odds after the off but it is matched it will be voided. So if the market remains open until the race is over all horses bar the winner will go to 1000.0 and the winner will hit 1.01.

As such you bets are likely to be matched and thus voided.

I argued this was unfair and they should be forced to roll the market back to the off time and treat all bets according to their status at that exact point in time as it was the fairest thing to do.

I put this to them and took my case to IBAS and Betfair settled IN FULL before IBAS ruled.

Why....I suspect so that they don't have a ruling passed down that sets this as the way all future cases are handled.

So copy and modify the points I have made above into an email. Put it to Betfair and say you are happy to go to IBAS with it.

Reject their £50 goodwill payment and say you want settling in full or you will go to IBAS.

Then take it to IBAS, it is very straight forward.

Betair are likely to settle before a ruling is given, in full.

But ideally someone should take it the whole way to an IBAS ruling so it is settled once and for all.

There is no point moaning on these forums in such cases, just use the above argument and I would say you have a very very good chance of getting all your money back.

[hgodden]

Thanks guys, particularly Andy, I'll get on it once racing is over

[andyfuller]

No worries, what was the time stamp on your order mate? Can't remember if they give it to the second but if you request it they can provide it to you.

[hgodden]

Original take SP order was placed at 15:07:04, then I changed it to different odds on the ladder at 15:07:11 . So looks a lot like the situation you had.

[andyfuller]

Yes looks the exact same. The original bet will have been treated as cancelled and the new order would have been classed as being placed after the off so would be voided.

So they in effect say you had no valid orders.

They really should just roll the market back to the official off and treat all bets as per their status at that moment in time.

Everyone would then have their bets treated as they were at the point of the race starting as would happen if the market had acted as normal, i.e. gone ir.

I can't see how anyone could argue against that being implemented. I see no downside.

[steven1976]

What about the bloke that wanted to gamble 170 quid? He would have placed his bet for a win or lose and someone should pay on the result of the race?

[giulio2010]

My bets were placed before the off but, some of them were placed when the counter was red. I have checked on the betting history and it shows that my bets were placed at 14:55 and at 15:05. It's seems strange, I am confident that the time showing on the counter was red so over the official starting time. How can I check this properly?
I d like to make a claim as well.
Thank you in advance for your help.

[andyfuller]

What about the bloke that wanted to gamble 170 quid? He would have placed his bet for a win or lose and someone should pay on the result of the race?

I don't follow?

If someone gambled £170 and placed the bet before the off their bet would stand. Whoever, laid the bet would either win or lose depending on the result as would the person who gambled the £170.

So I don't see what your point is about

[andyfuller]

How can I check this properly?

Email Betfair and ask for the exact time stamp. Though it may be available from your Account page via the BF website.

[steven1976]

What about the bloke that wanted to gamble 170 quid? He would have placed his bet for a win or lose and someone should pay on the result of the race?

I don't follow?

If someone gambled £170 and placed the bet before the off their bet would stand. Whoever, laid the bet would either win or lose depending on the result as would the person who gambled the £170.

So I don't see what your point is about

Hi Andy, I was trying to say that if we accept a bet at any point of time, then we have to accept it as a gamble if the system fails, even if our intentions were to sell it out at a later date. I presume Hgodden wanted to take SP to balance up a position for a back bet he had already agreed to accept. If no other bets are made in the market after our initial position, then we have to accept that we were not able to sell it on at a future price.

[andyfuller]

Hi Andy, I was trying to say that if we accept a bet at any point of time, then we have to accept it as a gamble if the system fails, even if our intentions were to sell it out at a later date. I presume Hgodden wanted to take SP to balance up a position for a back bet he had already agreed to accept. If no other bets are made in the market after our initial position, then we have to accept that we were not able to sell it on at a future price.

Seems you are in agreement with me then. I think though you have not understood my point and Hgodden's.

That is that, a market that fails to be turned inplay should be rolled back so that all bets that were in the system at the official off are treated as per their status at that point in time.

At present if your take sp bet is matched after the off in a market BF has failed to turn inplay it is voided. If you move the bet to ensure it isn't matched it is also voided.

Had BF turned the market inplay it would have counted as a take sp.

So you are in the lap of the gods as to if someone takes your bet or not between the point a market should have gone inplay and Betfair suspending the market once they notice the issue.

The fact that you plan to trade out or not is irrelevant. The principle applies to trader and punters alike.

The point you seem to be making is with regards to say I back at 2pm on the 3pm race and then want to lay it at say 2.55pm. If BF were to go down at say 2.50pm until 3.10pm and you were not able to place your lay at 2.55pm, then I agree Betfair have no responsibilty for you not being able to place your bet at 2.55pm.

But as I say that is a totally different issue and is with regards to the site going down, not Betfair failing to suspend a market at the off, reconcile the SP and then turn a market inplay as was the case being discussed here with regards to the 15.05 at Lingfield the other day.

The two cases are totally different. Hope that clears it up.

[Euler]

BOOOOOOOOOOOOOOOOOOOM

[Melsey]

been waiting for that for a while....

[to75ne]

cant even get them on the phone

[Golfer]

Has felt terrible all day! Hope no one was caught out too badly.