API not showing the correct amount

[george]

i always have virtual bets off

[Euler]

Thanks for your help in looking at the issue. A large stick has been wielded.

[george]

thank you

[george]

everything seems to be back in normal amounts shows correctly

[Bet Angel]

We had an email from betfair to notify us that they'd found the cause of the problem and were going to fix it this evening. Looks like they've done it!

[LinusP]

Got to be some sort of currency issue. We are going to open a euro account and test it. At least the unmatched bet amount is correct!

How does one open a Euro account?

[george]

hi !

for the last 2 days the api doesnt show the correct ammout again , last night for example when u place 2000 showed 2040 and today shows 2017, same is for any amount u place it shows slighty more for 200 shows 202 let me know if u need any pics to send u

thanks

[george]

hi !

3rd day and still api not showing the right amount , today for example 2000 shows 2014

[Euler]

What currency are you using?

[george]

euro

[george]

any news about this situation , today the amount of 2000 shows as 2027 in the market

[Bet Angel]

This isn't anything that we'll be able to control from inside Bet Angel, so we'll have to escalate the issue with betfair. Please send a few examples into [email protected] and we'll ask betfair for comment. It's strange that no-one else has raised the issue, so it might be worth you speaking to betfair directly to get them to check your account with regard to currency conversion.

[george]

already called the helpdesk and ask them if they knew about this issue and they told me that i need to contact the api department through an email which i didnt even bother doing, cant be just me it will effect atleast everyone uses euro as a currency on their account but nobody really cares i think

[george]

screenshot

[Euler]

The minority of our users use sterling as their main currency.