Account Closure - Accused of Multiple Accounts

[puntinrolls]

Biden's still got his ankle tag on and he's flanked by two probation officers, looks like an arrest is imminent.

HTF did that post get to this thread.

lol , I was confused. After a struggle I sill managed to fit it into the conversation

[Derek27]

Did you self-exclude? If you self-exclude from one in the group at anytime you will be excluded from the rest in the group.

Some people might take offence from that question, but given that he's a premium charge customer he'd have to be quite daft to self-exclude himself from an income.

self exclude from paddypower

Self-exclusion is for people with gambling problems. Generally people who make money, whether it's with a bookie or an exchange are unlikely to self-exclude.

[puntinrolls]

Some people might take offence from that question, but given that he's a premium charge customer he'd have to be quite daft to self-exclude himself from an income.

self exclude from paddypower

Self-exclusion is for people with gambling problems. Generally people who make money, whether it's with a bookie or an exchange are unlikely to self-exclude.

I agree. OP mentioned he was stake restricted with paddy that makes me believe he was a match better who burned through his accounts and with his last act of defiance closed his accounts. I'm guessing he then evolved in to a successful trader. Fast forward several years to the present, betfair have linked his past life match betting closed paddy account to his trading BF account. OP also mentioned he closed his paddy account probably before merger but this makes no difference in getting account closed because of connection.

[Trader Pat]

Biden's still got his ankle tag on and he's flanked by two probation officers, looks like an arrest is imminent.

HTF did that post get to this thread.

I'd have went with the farting in a public place defence...

If nobody says anything you got away with it

[ANGELS15]

Thanks for clarifying puntinrolls. I closed a few bookmaker accounts years ago, when they limited me st around £1 per bet. Huge shame if I can’t use Betfair now, but this must have happened to a lot of punters. Guess I’ll have to look elsewhere!

Arn't you giving up a little too easily?

1) It may be an idea to contact the bookies you at had accounts with and see if they can provide the dates when you closed the accounts. If they can provide that information that gives you something you can present to Betfair.

2) The Paddy Power Betfair merger was completed in Feb 2016.

3) You need to find a way to get an escalation/review of your case with Betfair stressing that as they have accused you of having opened multiple accounts you need to be able to present any evidence they require to review your case.

4) You are a successful trader so a lot is a stake if you can't use Betfair. The only realistic alternative is Betdaq which is quite frankly shite by comparison. Also it is owned by Ladbrokes.

5) Betfair have/had an office in Hammersmith London. Is it possible to go there in person to speak to someone? If they have a reception point in the building if someone came down you may at least get an opportuniy to find out an email or contact no for a team who could help.

6) Do you personally know any other Betfair traders? If so do they trade the same markets using the same methods you use? Or live at your address? There have been cases like this and this is where the accusation of multiple accounts stems from.

7) This one is a bit of a longshot but there is a website called 'The Pogg'. It seems to be a site that reviews online casinos. It's possiible to join the site as there seems to be a login facility.

One of the services they offer is a mediation between online casino operators and their customers. On the site they give examples of customers whose accounts were suddenly closed by various operators including Betfair. They seem to have a good record in mediating and getting accounts re-opened again including Betfair ones.

It could be worth contacting them even though you are an exchange user. I realise they focus on casino but they seem to know the Betfair complaints teams and may be able to offer advice/contacts to get your case looked at.

Last but not least good luck

[br1984]

Hi Guys

Really appreciate the useful feedback.

Hindsight is wonderful, and I am part-culpable. I had a bit of success with some early bets at PP (I wasn't matched betting), but did close the account myself having been limited so heavily. Looking back, this was a bad move, but I saw no reason not to do so at the time.

Currently in dialogue with both PP and BF to request dates of account closure (PP, although I think this was pre-2016) and dates of multiple accounts (BF, which simply didn't happen).

Still looking for explicit clarity from an official source as to whether group companies are obliged to match account status based on pre-merger behaviour. Both PP and BF websites say they will give both accounts the same status if any closures are implemented post 30th Dec 2016 - This implies that any pre-2016 account closures would be discarded, but isn't crystal clear. I can't find anything conclusive in the Gambling Act 2005.

ANGELS15 - Thank you - You've outlined some useful escalation options there (I wouldn't have thought of the "The Pogg" one.

I suspect I'll need to be fairly patient with this, but will persevere. All things considered, I am at a very early in the dispute procedure at the moment.

[ANGELS15]

Also do seek out the other threads on here re account closures/re-instatements you may find some other insights or avenues of approach. Unfortunately I don't have the links to those threads to hand but I think you'll find them easy to track down, there's been so much of this lately.

[Johnedale]

I changed the address on my account a couple of days ago. The account was immediately suspended and I had an email from bf saying I needed to send verification.

However when I contacted Live Chat to send the docs I was told by the agent that the account had been closed as it had been flagged as a duplicate. I explained about the change of address and was eventually told to send the verification.

The agent then told me that they needed to speak to a manager to resolve the issue and none was available so I would have to try again in the evening.

When I checked the account a few hours later it was open again. Heard nothing from bf since so no idea what the problem was but seems like it might be possible for a suspension to be interpreted as being due to multiple accounts when really it was about something else.

Hope you get to the bottom of it. My account was also suspended for most of last month due to data usage issues so I know how it feels.