Hi Guys
Really appreciate the useful feedback.
Hindsight is wonderful, and I am part-culpable. I had a bit of success with some early bets at PP (I wasn't matched betting), but did close the account myself having been limited so heavily. Looking back, this was a bad move, but I saw no reason not to do so at the time.
Currently in dialogue with both PP and BF to request dates of account closure (PP, although I think this was pre-2016) and dates of multiple accounts (BF, which simply didn't happen).
Still looking for explicit clarity from an official source as to whether group companies are obliged to match account status based on pre-merger behaviour. Both PP and BF websites say they will give both accounts the same status if any closures are implemented post 30th Dec 2016 - This implies that any pre-2016 account closures would be discarded, but isn't crystal clear. I can't find anything conclusive in the Gambling Act 2005.
ANGELS15 - Thank you - You've outlined some useful escalation options there (I wouldn't have thought of the "The Pogg" one.
I suspect I'll need to be fairly patient with this, but will persevere. All things considered, I am at a very early in the dispute procedure at the moment.
Account Closure - Accused of Multiple Accounts
Also do seek out the other threads on here re account closures/re-instatements you may find some other insights or avenues of approach. Unfortunately I don't have the links to those threads to hand but I think you'll find them easy to track down, there's been so much of this lately.
I changed the address on my account a couple of days ago. The account was immediately suspended and I had an email from bf saying I needed to send verification.
However when I contacted Live Chat to send the docs I was told by the agent that the account had been closed as it had been flagged as a duplicate. I explained about the change of address and was eventually told to send the verification.
The agent then told me that they needed to speak to a manager to resolve the issue and none was available so I would have to try again in the evening.
When I checked the account a few hours later it was open again. Heard nothing from bf since so no idea what the problem was but seems like it might be possible for a suspension to be interpreted as being due to multiple accounts when really it was about something else.
Hope you get to the bottom of it. My account was also suspended for most of last month due to data usage issues so I know how it feels.
However when I contacted Live Chat to send the docs I was told by the agent that the account had been closed as it had been flagged as a duplicate. I explained about the change of address and was eventually told to send the verification.
The agent then told me that they needed to speak to a manager to resolve the issue and none was available so I would have to try again in the evening.
When I checked the account a few hours later it was open again. Heard nothing from bf since so no idea what the problem was but seems like it might be possible for a suspension to be interpreted as being due to multiple accounts when really it was about something else.
Hope you get to the bottom of it. My account was also suspended for most of last month due to data usage issues so I know how it feels.