betfair down Saturday 12th March
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markowensimon
- Posts: 28
- Joined: Tue Feb 22, 2011 4:29 pm
when betfair go down is it possible to claim against them for losses ??? has anyone ever tried ?
When you sign up then you agree to their Terms & Conditions so in these specific circumstances then I doubt you would be able to make a successful claim but if there is something special about your specific circumstances/situation then it may be worth looking into further which will probably involve studying their (Betfair) full terms and conditions.
It appears Betfair is back just in time for the Man U v Arsenal match - hope it remains stable now and does not go back down as soon as 2 people and their dog start trading... 
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SilentDave
- Posts: 199
- Joined: Wed Jan 20, 2010 11:30 am
yep, the market came up on united v arsenal market long enough for them to take some bets before suspending again!
This was tweeted at 17.22:-
"We have bought the #betfair site back up but won't be taking bets until the root cause of the problem has been addressed. Apologies again"
This was tweeted at 17.22:-
"We have bought the #betfair site back up but won't be taking bets until the root cause of the problem has been addressed. Apologies again"
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AReasonedView
- Posts: 36
- Joined: Wed Aug 12, 2009 9:27 pm
They probably havn't lost any commission but have gained some because when a crash occurs someone say will unfortunately lose £1,000 and at the same time others will win say £1,000 depending on the outcome of the event. So instead of a trader making say £10 & Betfair getting 40p-50p commission they actually get commission on the £1,000 which will be say £40-£50 so they are better off during outages when traders can't green (or red) up. That is just not right.
That is a good and interesting point - its probably fair to say that Betfair probably don't lose out either way as the commission will likely quickly balance itself out...AReasonedView wrote:They probably havn't lost any commission but have gained some because when a crash occurs someone say will unfortunately lose £1,000 and at the same time others will win say £1,000 depending on the outcome of the event. So instead of a trader making say £10 & Betfair getting 40p-50p commission they actually get commission on the £1,000 which will be say £40-£50 so they are better off during outages when traders can't green (or red) up. That is just not right.
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AReasonedView
- Posts: 36
- Joined: Wed Aug 12, 2009 9:27 pm
That's right no bets can be placed/cancelled - it all looks OK on BetAngel but you can't do anything either on here or the main website - I've just spoken to them - they have no idea when it's coming back - great!...as I need to get out of the RealMadrid game which starts in 15mins!
on the total I believe they are bound to lose because totals matched for every race today were quite poor, like 40-50k when they normally average the million on a day like today.... so they must have lost at least 30k every race...
this is somehow a guarantee for us because at least one can't think they'd do it on purpose...
this is somehow a guarantee for us because at least one can't think they'd do it on purpose...
you guys seem to know whats what here, so could you advise on the following. I traded the Man U v Arsenal before KO and tried to green out after 15 mins with a profit. The market was suspended and I have got £200 Red - Have I lost £200 with no comeback on BF?
Thanks
Thanks
It's worth sending an email stating how frustrated you're with the frequent disruptions of late and that you have been loosing substantial money, patience and faith and that you're uncessarily increasing risk by using Betfair and that you're looking to take your trade to an alternative platform i.e. Betdaq.by markowensimon » Sat Mar 12, 2011 4:28 pm
when betfair go down is it possible to claim against them for losses ??? has anyone ever tried ?
You will get a call from customer service manager or equivelent and try to explain how they're helpless to do anything. But try to get some compensation for the losses of trade and faith that you have incurred and they're probably offer to a token compensation in the region of £25 which is pathetic if you got losses in 3 or 4 figure but you will be able to register your frustation and get some money back even if its £25.