Charges

[winevaults]

Not sure how/why but used guardian automation on Sunday and BF charged me £11 . Is there a recommended setting which can avoid such charges ?

[Euler]

What were the charges for?

[PeterLe]

You just beat me to it Peter..
I was going to say drop an email to the betfair helpdesk and ask then what the charges were for.
(Could be tx charges? : They still have the 1000 bets an hour (Although i often go over this with no charges).

Full T&C's are here:-
http://www.betfair.com/aboutUs/Betfair.Charges/
regards
Peter

[steven1976]

Probably just left an order in the market with keep at inplay or something similar. I've lost a plenty over the years due to silly mistakes such as this.

[winevaults]

Took another £19 today in dialogue with helpdesk

[LeTiss]

Took another £19 today in dialogue with helpdesk

£19 for what?

I notice further up the thread Peter asked you what the charges were for, and you didn't reply

[winevaults]

BF helpdesk advise all charges are due to number of bets submitted in an hour. Need advise as to likely cause and more importantly how to prevent a recurrence. Never happened before after a year auto trading with Guardian and I am only a small player so charges seem very disproportionate.

[LeTiss]

Transaction charges, OK

You say you're a small player, you do know that when BA places a bet under £2 it counts as 2 bets?

[winevaults]

Let is how does this work?

[LeTiss]

Let is how does this work?

If you back 50p on a horse, BA needs to place £2 at 1000. Then add another 50p, cancel the original order and change the 50p onto the price you want

This counts as 2 transactions. If you do this 5 times across the board on a 12 runner race = 120 bets.

You are obviously exceeding 1000 transactions in 1 hour, and your stake levels might be contributing to this

[winevaults]

Thanks not sure how to avoid charges in future might have to look at swing trades rather than scalping

[gazuty]

To get the 19 charge in one hour you needed to trigger 2900 bets in the hour plus a bit more probably given you should have generated some commission).

In my experience that is a lot.

Perhaps you are placing a lot of microbets?

[marko236]

Just got my first charges from betfair ( the greedy bastards ) just sent them an email stating that betdaq dont charge money for betting over 1000 bets per hour and that i want a refund, whats the chances of me getting one?

[hilly2908]

I bet whatever they charged you they dont refund you

[marko236]

Just got my first charges from betfair ( the greedy bastards ) just sent them an email stating that betdaq dont charge money for betting over 1000 bets per hour and that i want a refund, whats the chances of me getting one?

Got half my charges back and also free bets, all you have to do is mention the word Betdaq in your complaint