API up and down over night

News, chat and debate about the Betfair betting exchange.
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Bet Angel
Bet Angel
Bet Angel
Posts: 4031
Joined: Tue Apr 14, 2009 3:47 pm

Be careful this morning the API has been all over the shop overnight and is still playing up early this morning.
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ledge36935
Posts: 15
Joined: Thu Jun 18, 2009 12:19 pm

Yep ,its just gone crasy before the 11.07 at crayford , flashing on and off, couldn't get matched properly.
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Kingyo
Posts: 47
Joined: Tue Dec 08, 2009 4:56 pm

is there any information about changing to none api thank you
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Bet Angel
Bet Angel
Bet Angel
Posts: 4031
Joined: Tue Apr 14, 2009 3:47 pm

When you log on, on the log on screen change the connection mode from whatever you are on, to connection mode 1. We have made suggestions that you run two version of Bet Angel today one in API and one in non API just in case. But make 150% sure you don't have both refreshing at once or else you could get data usage charges. Be sure to switch off the auto refresh on one to stop polling Betfair.
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jimrobo
Posts: 1290
Joined: Wed Mar 25, 2009 12:49 pm

has anyone beenable to get any information about th scale of this problem or possile timescale for fixing it??

There must be something in the bdp area??
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Stewart
Posts: 225
Joined: Wed May 27, 2009 10:49 am

Is it me or is the API awful again?
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Bet Angel
Bet Angel
Bet Angel
Posts: 4031
Joined: Tue Apr 14, 2009 3:47 pm

It's shocking!
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danum
Posts: 237
Joined: Sat Apr 25, 2009 11:57 am

Took your advice and opened 2 versions of Bet Angel, still getting spikes in response times on mode 1. The sun maybe shining in Cheltenham but it's very grey over Betfair at the moment!
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jmackenzie1982
Posts: 2
Joined: Wed Dec 23, 2009 2:26 pm

This is dreadful stuff. Can someone from Bet Angel make an official compliant? Absolutely shocking service. If it isnt working properly then suspend in running.
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Bet Angel
Bet Angel
Bet Angel
Posts: 4031
Joined: Tue Apr 14, 2009 3:47 pm

We have often raised issues with Betfair but I don't think that does much anymore TBH. I think Betfair will only change their outlook to customers if they feel their business is under threat. I don't believe they feel threatened at all at the moment.
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Kingyo
Posts: 47
Joined: Tue Dec 08, 2009 4:56 pm

new to all this but after reading about all the problems for traders please educate me but mine was perfect thank you
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ddw
Posts: 2
Joined: Thu Apr 16, 2009 3:18 am

customers of betfair which we are must certainly be losing faith and confidence in doing business with them
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Bet Angel
Bet Angel
Bet Angel
Posts: 4031
Joined: Tue Apr 14, 2009 3:47 pm

Betfair experianced another outage this morning.

"We apologise for the extensive outage, a power failure at one of 3rd party datacentres is to blame. Power has now been restored and the vast majority of betfair services have been recovered."

It would be better customer service if they gave a similar detailed explanation for prior outages. That's four problems in seven days.
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ledge36935
Posts: 15
Joined: Thu Jun 18, 2009 12:19 pm

Is this why i cant get into the tennis markets ???
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Bet Angel
Bet Angel
Bet Angel
Posts: 4031
Joined: Tue Apr 14, 2009 3:47 pm

When logging in, tick 'Use Australian wallet'
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