Hi Everybody,
the recent problems associated with Betfair service delivery are but an annoyance for me, as I'm only "playing at trading", but must be extremely worrying for those to whom it is a "living". There are a hell of a lot of posts by very frustrated Betfair customers one or two of whom may well have expressed their anger in letters/e-mails directly to Betfair. The trouble with letters/e-mails is they don't "hurt" the company execs. usually being dealt with by junior staff.
It occurs to me that to obtain any real action to resolve the problems which all users (not only traders) are experiencing, there is a need for face-to-face discussion at director level. I wonder if its worth getting a delegation together and approaching BF for a meeting. Any views?
Cheers, P
I Wonder If.....
Worth a try I suppose ... or just letting one of the national daily newspapers or sporting papers know about the shocking service. Also if RUK or ATR have phone in's people should ring in and mention it on air. The more bad press they get about this, the more likely they are to do something about it.
I for one am going to write a strong letter to Blue Peter to see if they can get a campaign going for us (plus I'm going to suggest a name for the new tortoise)
I for one am going to write a strong letter to Blue Peter to see if they can get a campaign going for us (plus I'm going to suggest a name for the new tortoise)
Perhaps then, the course of action should be a co-ordinated moving from one to the other. If we contacted them, I'm sure BD would be happy to assist in a migration, however big or small.
This should kick BF into gear and perhaps better place BD in the market, helping us even further.
This should kick BF into gear and perhaps better place BD in the market, helping us even further.
Yeah,
I think letting the national news papers know might be a step in the right direction as everything seems to be swept under the carpet at the minute. Just make sure you get all the facts 100% correct. Its like everything with these I.T. guys why do they have to touch things, "if its not broke why fx it.". It went down hill when they started adding the new charge structures which seem to impact tarders etc.
Its funny I have had a long break from trading and have just strated back today, what a nightmare twice it froze on me but luckily I had Betfair open and managed to trade out on the site. So all in all an interesting return for me, mind you I still managed to make a profit today. More than expected using connection mode 1.
Any way good luck
cheers
James
I think letting the national news papers know might be a step in the right direction as everything seems to be swept under the carpet at the minute. Just make sure you get all the facts 100% correct. Its like everything with these I.T. guys why do they have to touch things, "if its not broke why fx it.". It went down hill when they started adding the new charge structures which seem to impact tarders etc.
Its funny I have had a long break from trading and have just strated back today, what a nightmare twice it froze on me but luckily I had Betfair open and managed to trade out on the site. So all in all an interesting return for me, mind you I still managed to make a profit today. More than expected using connection mode 1.
Any way good luck
cheers
James
Money talks when it comes to big companies and if revenues decline that is the only signal they get that will make them act decisively. To be fair they may have perfectly reasonable issues that they experiancing, but in that case they should come out and talk openly about what is going on and the remedial action they are putting in place. The poor communication doesn't reflect well on the company.
Perhaps and with Betangels and Betdaq's support we can at least try something - actions speak louder than words.
1. Betangel and Betdaq sponsor an afternoon meeting - race names such "Win with Betangel for Betdaq whatever the result" - i.e same theme as current sponsordhip campaign
2. All Betangel users, and this is the voluntary bit, sign up for Betdaq (if you haven't already)
3. All withdraw 30% of your bank you have in Betfair - if this is co-ordinated at the same time then this will start the alarm bells ringing
4. Deposit said funds in Betdaq
5. Trade the full day in Betdaq whatever the liquidity
If this is co-ordinated and actions are taken simultaneously, especially point 3, then at least Betfair may start taking people seriuosly.
Also it may help kick start Betdaq. It would be even better, if the other software houses are also invited to take part but not sure Peter if you have a dialogue with them?
Just a thought but a group co-ordinated effort is more likely to work rather than the odd Kamakize mission
1. Betangel and Betdaq sponsor an afternoon meeting - race names such "Win with Betangel for Betdaq whatever the result" - i.e same theme as current sponsordhip campaign
2. All Betangel users, and this is the voluntary bit, sign up for Betdaq (if you haven't already)
3. All withdraw 30% of your bank you have in Betfair - if this is co-ordinated at the same time then this will start the alarm bells ringing
4. Deposit said funds in Betdaq
5. Trade the full day in Betdaq whatever the liquidity
If this is co-ordinated and actions are taken simultaneously, especially point 3, then at least Betfair may start taking people seriuosly.
Also it may help kick start Betdaq. It would be even better, if the other software houses are also invited to take part but not sure Peter if you have a dialogue with them?
Just a thought but a group co-ordinated effort is more likely to work rather than the odd Kamakize mission
Precisely, this is why dialogue is so important. It could well be that ordinary customers, stakeholders as they are called these days, could offer valuable advice, not only in the overall direction in which the company should be progressing, but also in the manner in which hitches should be approached to the benefit of all. Any company worth its salt, ought to be open to this approach, if only to avoid a loss of revenue
-
andyfuller
- Posts: 4619
- Joined: Wed Mar 25, 2009 12:23 pm
Th eBetdaq idea gets trotted out every time BF goes offline and everytime when BF comes back nothing happens and we just carry on.
Reason being no one wants to loose a day's earnings and we are so fragmented.
Tomorrow would have been a great day for a concerted effort as there is only one meeting on so people could trade Betdaq and not really miss out on much income. Also it is a Monday which is the worst day of the week normally.
However, it is too short a notice I would suspect for it to have any impact and I would think a lot of people dont have the funds to hand to do this.
But perhaps something could be sorted - what about my idea of an online petition which also has a set day say Monday such and such that people say they will trade on Betdaq. If we could get all the vendors on board perhaps something could be done for once. Unless people make the effort nothing is going to happen!
As has been said the only way Betfair will take notice is if they are hit in the pocket!
In my other thread about the idea there was as ever not much interest unfortunately though!
Reason being no one wants to loose a day's earnings and we are so fragmented.
Tomorrow would have been a great day for a concerted effort as there is only one meeting on so people could trade Betdaq and not really miss out on much income. Also it is a Monday which is the worst day of the week normally.
However, it is too short a notice I would suspect for it to have any impact and I would think a lot of people dont have the funds to hand to do this.
But perhaps something could be sorted - what about my idea of an online petition which also has a set day say Monday such and such that people say they will trade on Betdaq. If we could get all the vendors on board perhaps something could be done for once. Unless people make the effort nothing is going to happen!
As has been said the only way Betfair will take notice is if they are hit in the pocket!
In my other thread about the idea there was as ever not much interest unfortunately though!
Andy, you and others have made some good points and the general point about taking action is the only one that matters.
For any action to work, it needs thought, management and co-operation. Monday's are a great idea and a place to start - also believe that hunderds of people withdrawing from their account at the same time also will start alarm bells ringing.
For this to work though we need leadership to co-ordinate the activities. From our perspective (Betangel users) then I suggest leadership should come from Peter.
If we can co-ordinate it then it will be down to those on this forum to join in - if they don't they will have no place to moan when it goes wrong again.
For any action to work, it needs thought, management and co-operation. Monday's are a great idea and a place to start - also believe that hunderds of people withdrawing from their account at the same time also will start alarm bells ringing.
For this to work though we need leadership to co-ordinate the activities. From our perspective (Betangel users) then I suggest leadership should come from Peter.
If we can co-ordinate it then it will be down to those on this forum to join in - if they don't they will have no place to moan when it goes wrong again.
-
andyfuller
- Posts: 4619
- Joined: Wed Mar 25, 2009 12:23 pm
A key problem is that Peter like all the vendors and us full timers have a careful line to tread as who needs who more, Betfair need us or do we need Betfair on an individual basis.
But I really do feel like Betfair have pushed their luck a bit too much this time - this is the worse in both site performance and customer communication I can remember.
Lets see how many people add their name and support to this idea - my guess is it will be very few as ever, everyone is happy to moan and read the threads but few are happy to ACTUALLY do anything about it and bother to post about taking some action but moan some more!
But I really do feel like Betfair have pushed their luck a bit too much this time - this is the worse in both site performance and customer communication I can remember.
Lets see how many people add their name and support to this idea - my guess is it will be very few as ever, everyone is happy to moan and read the threads but few are happy to ACTUALLY do anything about it and bother to post about taking some action but moan some more!
Andy,
I'm all for anything that shakes big corporations out of their complacency and I'd "go over" to Betdaq for a day or an extended period at an agreed time. I do wonder what the effect would be though. BF claim to process over 6.4 million transactions a day (during busy times) and have 2 million registered customers of which 600k have been active in the last 6 months.
I'd also sign a petition, although petitions are usually used to pressure public bodies.
As a reasonable man (the judicial system loves reasonable people) I'd like to give BF the opportunity to meet and discuss the issues, therefore I intend to write to the company to ask whether or not the founders of it (Mssrs. Edward Wray and Andrew Black) would be prepared to meet ordinary customers to discuss their concerns. If the answer is yes, then all well and good, if no then the papers may be interested in a "Betfair Refuses to Talk to Customers" headline.
Good 'ere innit?
P
I'm all for anything that shakes big corporations out of their complacency and I'd "go over" to Betdaq for a day or an extended period at an agreed time. I do wonder what the effect would be though. BF claim to process over 6.4 million transactions a day (during busy times) and have 2 million registered customers of which 600k have been active in the last 6 months.
I'd also sign a petition, although petitions are usually used to pressure public bodies.
As a reasonable man (the judicial system loves reasonable people) I'd like to give BF the opportunity to meet and discuss the issues, therefore I intend to write to the company to ask whether or not the founders of it (Mssrs. Edward Wray and Andrew Black) would be prepared to meet ordinary customers to discuss their concerns. If the answer is yes, then all well and good, if no then the papers may be interested in a "Betfair Refuses to Talk to Customers" headline.
Good 'ere innit?
P
-
Nero Tulip
- Posts: 708
- Joined: Wed Apr 15, 2009 5:29 pm
Betfairs demise will hasten when someone develops a piece of software capable of connecting to both of the exchanges at the same time. The whole problem with betdaq is, no one wants to make the effort to provide liquidity - you have to do betfair AND betdaq, and that's hard work. Remove the time and effort constraints by allowing one click posting of bets to both and the problem is solved, liquidity everywhere, and a genuine choice for us all.
Funny isn't it, that this activity is ruled out by Betfair's API terms and conditions 
(As you'd expect)
Funny isn't it, that this activity is ruled out by Betfair's API terms and conditions
(As you'd expect)Hypothetically, if criminals have been overloading Betfair's servers in an effort to extort them, it's understandable that Betfair wouldn't want to advertise that fact...
Jeff
Jeff
Bet Angel wrote:Money talks when it comes to big companies and if revenues decline that is the only signal they get that will make them act decisively. To be fair they may have perfectly reasonable issues that they experiancing, but in that case they should come out and talk openly about what is going on and the remedial action they are putting in place. The poor communication doesn't reflect well on the company.