'Your Betfair password has been updated'

[Iron]

I was quite shocked this morning to discover that I'd received an email with this subject at about 1am, when I was sound asleep!

Does it mean that my account has been hacked, or it is just a phishing email?

I've since changed my password as a precautionary measure, and the email I received had the subject of 'You're account's been changed', so it may be the latter.

Jeff

PS Why can't Betfair do what Amazon do, and send you a verification code by email when you want to change your password? It's not rocket science!

[Bluesky]

The fact that you could get into you BF account with your existing password would suggest it has not been changed. As you have already done though it was probably a good idea to change it. I agree with you that BF should do something similar to Amazon, but BF probably think less of their customers than Amazon do.

If you have a yahoo, btinternet or talk21 email account this could be linked to that massive hacking that took place but I think its probably nothing to worry about. I think in your position I would contact BF and explain what has happened though. Not sure if they will be very helpful but you wont know without trying them.

[LeTiss]

Whenever I change my password, I get an email informing me that my password has been changed, not my account has been changed

Do you still log on to BF regularly Jeff?
Perhaps it's a ploy to get dormant accounts active again, or maybe your preferences have been altered (opting out of casino for example)

[xitian]

I'd recommend everyone turn on 2-step authentication anyway.

It means you need an extra (continually changing) code from your mobile before you can access your account. But as a convenience, once you log in once, you can authorise that specific browser not to need a code in future (until you clear its cookies).

You'll need to enter a code (appended to the end of your regular password) each time you log into BetAngel though.

[Iron]

Thanks guys

Do you still log on to BF regularly Jeff?

No, although that will change soon.

The account in question was actually a new account that I'd opened a few days previously to test a strategy.

The email was probably sat on some server for a while before being sent.

However, when I woke up at 6 this morning and noticed the email on my phone, I had to faff about changing passwords and making sure there were no dodgy transactions rather than going back to sleep. Cheers Betfair!

Jeff

[xitian]

How did you manage to open another account?

I thought Betfair only allow people one account nowadays. Presumably linked to email address and/or postal address. Have you got both a new email and postal address since your last account? And out of curiosity, why did you decide to try it on a new account anyway?

[Iron]

I wasn't aware of that rule - I'd thought that multiple accounts were common, and Betfair only objected if you were avoiding PC (and I'm a LONG way off that!).

My postal and email addresses are different to those on my main account, so that may be how I was able to do it.

I opened the new account as it would give me a p&l figure that related exclusively to a particular strategy, allowing me to assess its effectiveness.

Jeff

How did you manage to open another account?

I thought Betfair only allow people one account nowadays. Presumably linked to email address and/or postal address. Have you got both a new email and postal address since your last account? And out of curiosity, why did you decide to try it on a new account anyway?