HELP!

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sarahsophia
Posts: 4
Joined: Sun Feb 07, 2010 2:21 am

Ok I was up like 15 quid today .. (using 20's) and then i had to red up quickly when a race went into play at -25p. At first it was being completely unresponsive after clicking a few times and I couldnt seem to do it and suddenly it redded up at -25p. I didn think anything of it until I checked my P&l on Betfair and it told me I was £19.90 down on that race! This is impossible! Help please??
Bet Angel
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Bet Angel
Posts: 4031
Joined: Tue Apr 14, 2009 3:47 pm

If you are on professional copy and paste the log here and somebody should be able to clarify what has happened.
andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

sarahsophia wrote:At first it was being completely unresponsive after clicking a few times and I couldnt seem to do it and suddenly it redded up at -25p.
I am guessing you are not in the UK? As such have been suffering the API problems Betfair have reported.

You thought your initial clicking wasn't doing anything when in fact it was but the API was not returning anything, so you ended up submitting the same order a few times which accounts for the loss I would guess.
sarahsophia
Posts: 4
Joined: Sun Feb 07, 2010 2:21 am

Horse Racing: -£2.42 | Tote: | Total P&L: -£2.42



Horse Racing > Sand 13th Mar : 2m NHF Listed Showing 1 - 4 of 4 Selections

Selection Odds Stake(£) Bid type Placed Profit/loss(£)
Lifestyle * 1.76 140.38 Back -140.38
Lifestyle * 1.73 120.12 Lay 120.12
Mizzurka * 6.05 40.02 Back 202.08
Mizzurka * 6.00 40.33 Lay -201.72
*Average odds: On Off Back subtotal: 61.70
Lay subtotal: -81.60
Market subtotal: -19.90
Commission : 0.00
Net Market Total: -19.90


Thanks!

Im so disheartened though this has been my best day so far :(
sarahsophia
Posts: 4
Joined: Sun Feb 07, 2010 2:21 am

oh no andy im not abroad im in rainy manchester :D
hgodden
Posts: 1759
Joined: Thu Apr 16, 2009 2:13 pm

You've clicked the hedge button more than once to lay Mizzurka but due to the API problems its only shown on betangel once. Try not to get to annoyed with yourself, its an easy mistake to make. Just make sure than when the API is playing up you double check everything twice or better still stop trading till its ok. Having a copy of the betfair website open is always a good backup in case of problems
andyfuller
Posts: 4619
Joined: Wed Mar 25, 2009 12:23 pm

I was right bar the international thing :(

As said above you have clicked more than once to hedge, the API hasn't returned the info so you think you haven't submitted but actually have.

As said, keep the webpage loaded up as well and if all else fails give BF a call. If they tell you wrongly you have some come back then as all calls are recorded.
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