Account Closure - Accused of Multiple Accounts

[br1984]

Hi All

My Betfair Exchange account has suddenly been closed, despite being the only betting account I’ve used with any bookmaker for years. Live Chat have adopted a scattergun approach in terms of accusations - In one conversation claiming this is being driven by a closed Paddy Power Account, and in another claiming I have held multiple Betfair accounts.

I have simply never opened more than one Betfair account. I have an old Paddy Power account, but I’m 95% sure this was closed long before the merger in 2016.

Has anyone had this scenario please? I can’t find anything conclusive to see whether pre-merger PP activity would legally have to be considered. If their hands are tied on the compliance side, I’ll have to accept their decision. Commercially it makes no sense for anyone though - I’m a profitable trader, and Betfair make a fair wedge in Premium Charges from me.

Struggling to get clarity from Betfair in this. Any help would be very much appreciated.

[puntinrolls]

no experience with bf and paddy but closed partypoker account long before merge with lads and coral etc, lads closed my account and was unable to open with coral.

[Derek27]

Biden's still got his ankle tag on and he's flanked by two probation officers, looks like an arrest is imminent.

[Trader Pat]

Biden's still got his ankle tag on and he's flanked by two probation officers, looks like an arrest is imminent.

Thats his body double.

Haven't you heard? Biden is in a black site somewhere in eastern Europe having his toenails pulled out.

[puntinrolls]

Did you self-exclude? If you self-exclude from one in the group at anytime you will be excluded from the rest in the group.

[br1984]

Thanks for clarifying puntinrolls. I closed a few bookmaker accounts years ago, when they limited me st around £1 per bet. Huge shame if I can’t use Betfair now, but this must have happened to a lot of punters. Guess I’ll have to look elsewhere!

[Derek27]

Did you self-exclude? If you self-exclude from one in the group at anytime you will be excluded from the rest in the group.

Some people might take offence from that question, but given that he's a premium charge customer he'd have to be quite daft to self-exclude himself from an income.

[puntinrolls]

Did you self-exclude? If you self-exclude from one in the group at anytime you will be excluded from the rest in the group.

Some people might take offence from that question, but given that he's a premium charge customer he'd have to be quite daft to self-exclude himself from an income.

self exclude from paddypower

[Derek27]

Biden's still got his ankle tag on and he's flanked by two probation officers, looks like an arrest is imminent.

HTF did that post get to this thread.

[puntinrolls]

Thanks for clarifying puntinrolls. I closed a few bookmaker accounts years ago, when they limited me st around £1 per bet. Huge shame if I can’t use Betfair now, but this must have happened to a lot of punters. Guess I’ll have to look elsewhere!

contact paddy see if you can get it removed

[puntinrolls]

Biden's still got his ankle tag on and he's flanked by two probation officers, looks like an arrest is imminent.

HTF did that post get to this thread.

lol , I was confused. After a struggle I sill managed to fit it into the conversation

[Derek27]

Did you self-exclude? If you self-exclude from one in the group at anytime you will be excluded from the rest in the group.

Some people might take offence from that question, but given that he's a premium charge customer he'd have to be quite daft to self-exclude himself from an income.

self exclude from paddypower

Self-exclusion is for people with gambling problems. Generally people who make money, whether it's with a bookie or an exchange are unlikely to self-exclude.

[puntinrolls]

Some people might take offence from that question, but given that he's a premium charge customer he'd have to be quite daft to self-exclude himself from an income.

self exclude from paddypower

Self-exclusion is for people with gambling problems. Generally people who make money, whether it's with a bookie or an exchange are unlikely to self-exclude.

I agree. OP mentioned he was stake restricted with paddy that makes me believe he was a match better who burned through his accounts and with his last act of defiance closed his accounts. I'm guessing he then evolved in to a successful trader. Fast forward several years to the present, betfair have linked his past life match betting closed paddy account to his trading BF account. OP also mentioned he closed his paddy account probably before merger but this makes no difference in getting account closed because of connection.

[Trader Pat]

Biden's still got his ankle tag on and he's flanked by two probation officers, looks like an arrest is imminent.

HTF did that post get to this thread.

I'd have went with the farting in a public place defence...

If nobody says anything you got away with it

[ANGELS15]

Thanks for clarifying puntinrolls. I closed a few bookmaker accounts years ago, when they limited me st around £1 per bet. Huge shame if I can’t use Betfair now, but this must have happened to a lot of punters. Guess I’ll have to look elsewhere!

Arn't you giving up a little too easily?

1) It may be an idea to contact the bookies you at had accounts with and see if they can provide the dates when you closed the accounts. If they can provide that information that gives you something you can present to Betfair.

2) The Paddy Power Betfair merger was completed in Feb 2016.

3) You need to find a way to get an escalation/review of your case with Betfair stressing that as they have accused you of having opened multiple accounts you need to be able to present any evidence they require to review your case.

4) You are a successful trader so a lot is a stake if you can't use Betfair. The only realistic alternative is Betdaq which is quite frankly shite by comparison. Also it is owned by Ladbrokes.

5) Betfair have/had an office in Hammersmith London. Is it possible to go there in person to speak to someone? If they have a reception point in the building if someone came down you may at least get an opportuniy to find out an email or contact no for a team who could help.

6) Do you personally know any other Betfair traders? If so do they trade the same markets using the same methods you use? Or live at your address? There have been cases like this and this is where the accusation of multiple accounts stems from.

7) This one is a bit of a longshot but there is a website called 'The Pogg'. It seems to be a site that reviews online casinos. It's possiible to join the site as there seems to be a login facility.

One of the services they offer is a mediation between online casino operators and their customers. On the site they give examples of customers whose accounts were suddenly closed by various operators including Betfair. They seem to have a good record in mediating and getting accounts re-opened again including Betfair ones.

It could be worth contacting them even though you are an exchange user. I realise they focus on casino but they seem to know the Betfair complaints teams and may be able to offer advice/contacts to get your case looked at.

Last but not least good luck