Website Betting History Downloads Not Working

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deestar
Posts: 179
Joined: Thu Feb 20, 2020 6:17 pm

Hi

Anyone else having issues when downloading their betting history off the BF website today? Loads on screen but just returns a blank csv file.

Wouldn't be a major day's racing if something on the website didn't work i guess....
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NorthView
Posts: 7
Joined: Fri Jan 25, 2019 4:56 pm

Yes, same here.
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deestar
Posts: 179
Joined: Thu Feb 20, 2020 6:17 pm

Still nothing this morning. The thought of having to raise it with the helpdesk is sick inducing but here goes......I may be gone for sometime.
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deestar
Posts: 179
Joined: Thu Feb 20, 2020 6:17 pm

First response (fairly quick in fairness) - "I'm not sure that allowing users to download their betting history as a CSV is a service we offer anymore. Is your transaction history showing up on the site?" :o
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NorthView
Posts: 7
Joined: Fri Jan 25, 2019 4:56 pm

wtf?

Did you point out to them the Download To Spreadsheet link?
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deestar
Posts: 179
Joined: Thu Feb 20, 2020 6:17 pm

Yes. I think the CS rep was confused by the transaction page versus the betting history page. After a bit of back and forward they said they will "look into it". Kind of gave up, too busy to really worry about it this week. Hopefully it might resolve itself.
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NorthView
Posts: 7
Joined: Fri Jan 25, 2019 4:56 pm

Ah ok, thanks.

I tried calling them only to find that the phone number is discontinued.

Then I tried messaging them and have had no reply apart from the bot who failed to understand.

Then I tried emailing them at [email protected] only to get a reply from [email protected] saying "The attached email could not be delivered to one or more recipients."

Total joke of a company.
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deestar
Posts: 179
Joined: Thu Feb 20, 2020 6:17 pm

https://twitter.com/BetfairCS/status/13 ... 4634917898

Disable it every year apparently. News to me but at least we have an explanation.
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ShaunWhite
Posts: 10560
Joined: Sat Sep 03, 2016 3:42 am

NorthView wrote: ↑
Wed Mar 17, 2021 11:00 am
 Ah ok, thanks.

I tried calling them only to find that the phone number is discontinued.

Then I tried messaging them and have had no reply apart from the bot who failed to understand.

Then I tried emailing them at [email protected] only to get a reply from [email protected] saying "The attached email could not be delivered to one or more recipients."

Total joke of a company.
Use the online messaging but instead of expecting them to answer anything just ask them to raise a support request on your behalf. They'll happily do it cos it's an easy one to do.

You'll then get an email with a reference num and you can reply/correspond via that to talk to betfair support rather than the call centre. Even if your issue gets marked as 'resolved' you can reply at anytime using the ref and it'll reopen the issue. Hopefully your email will come from priority@ or vip@ and you can use it pretty much whenever you want if you establish a dialog with the support people, all of them are friendly and helpful if you're the same.

I actually think their support team are excellent once you get through to them but their call centre is nothing special.
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NorthView
Posts: 7
Joined: Fri Jan 25, 2019 4:56 pm

Thanks deestar and Shaun. That puts my mind to rest - I can wait a few days to update my test results but not forever.
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NorthView
Posts: 7
Joined: Fri Jan 25, 2019 4:56 pm

UPDATE: Seems to be working again now.
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