Today's Horse Racing

[welshboy06]

Hi

Last night I had a position that I would have traded out of but the 19.30 at Bath was suspended for some time before the off. I lost money due to being unable to close and red or green up. How do I stand with this, is it worth me writing to BF to point out this fact and request a refund?

How do they usually handle these things?

Thanks to anyone who may know as this is a first for me.

Kaz

As far as I know they won't do anything. Just say sorry for the inconvenience.

It sucks I know, but I'm sure theres stuff in their ToS about outages and them not being liable etc..

[Kaz2]

Thanks for your reply 'welshboy' thats what I just found out by 'chatting' to them.

Cheers
Kaz

[eddiec]

Hi,
I also had a position on the 19.20 race at Fairyhouse yesterday evening when the market suspensed before the off not letting me exit my trade. I lost £75, not a great deal of money but that's not the point. I contacted Betfair, explained the situation to them and they offered me £10 for the inconvience. After a few choice words and eventually getting a manager on the phone he reimbursed me £50, not the full amount but I probably done well to get that. In future I 'll have Betdaq open so I can hedge my position

[mcfc1981]

I never seem to be on the right side of these crashes
down £1200......even more annoying is the fav would have gone well below 1.10 inplay

[spreadbetting]

Hi,
I also had a position on the 19.20 race at Fairyhouse yesterday evening when the market suspensed before the off not letting me exit my trade. I lost £75, not a great deal of money but that's not the point. I contacted Betfair, explained the situation to them and they offered me £10 for the inconvience. After a few choice words and eventually getting a manager on the phone he reimbursed me £50, not the full amount but I probably done well to get that. In future I 'll have Betdaq open so I can hedge my position

That's good going, I've never known them to compensate anyone from a site crash.

[to75ne]

I contacted Betfair, explained the situation to them and they offered me £10 for the inconvience. After a few choice words and eventually getting a manager on the phone he reimbursed me £50, not the full amount but I probably done well to get that.

What were the choice words you used? cause I have fucked them up hills and down dales more times than I can remember and only have ever got a load of platitudes and insincere apologizes.....(well done by the way)

[eddiec]

It took a few phone calls and a lot of argueing untill I got the right person on the phone who was in a position to do something about it I suppose. Even then after 10 minutes argueing with him he offered £35 first, I said I wanted a full refund but in the end I setteled for £50. I dont know if I would have got anything off them if it had been a larger stake
Anyone else get any good of them?

[ShaunWhite]

Yarmouth on hold for a while. Lightening has taken out the camera truck.

Stop your bots.

[jimibt]

Yarmouth on hold for a while. Lightening has taken out the camera truck.

Stop your bots.

too late

[Naffman]

How bad are these racecourse twitter pages swear they don't keep anyone up to date of how things are going, they just adverstise a load of crap!

[Euler]

Usually subcontracted to a social media agency who aren't interested in real info IMHO

[dragontrades]

What time is Yar going off?

[ShaunWhite]

What time is Yar going off?

Not sure, they're trying to carry on.
Lots of NRs.

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[Euler]

Prior race went off 1/2 behind

[Naffman]

They look to be a race behind but don't take my word for it