Betfair Account Restrictions & closed accounts - Getting them removed and accounts reopened

[jimibt]

Glad they told somebody!

June newsletter. Relates to those who've elected to have budget controls but it's a start to recognising the issues.

Yes seen if you withdraw then your budget goes up, so if I withdraw £500 then I can deposit that back in a few days later no problem

so far so good from my end, logged in fresh today and deposit limit box is still empty. will see how it looks after a withdrawal on sunday...

[Euler]

They've changed some of the checks to be on net deposits rather than gross deposits so that might help the long term profitable customers a little. Think it was about 2 weeks ago.

Glad they told somebody!

June newsletter. Relates to those who've elected to have budget controls but it's a start to recognising the issues.

I re-read that now and spotted that paragraph. The newsletter hasn't been very interesting reading for a while so only skimmed it.

It's funny as I followed up with Betfair about a post on this thread and got nothing back. You would have thought they would at least have the courtesy to point me to that!

[jimibt]

just to update on the limits shenanigans. as mentioned, I deposited £500 last week and then on sunday withdrew £1500. I then on monday deposited £750. Neither of these actions caused my Limits to be affected in any way and my playerprotection page still shows:

aaa-betfair-limits.PNG

So, I reckon it's probably ok to make deposits and withdraw if you are inside certain parameters. what those may be, who knows - but I seem to be ok (for now).

[RyanWolf]

Betfair keep flooding me with emails about responsible gambling recently. They want me to speak with them otherwise my account will be restricted. Anyone experiencing same issues at the moment? I've got no gambling issues at all, didnt deposit any amounts there since ages so I wonder what is that all about, what exactly they need to know, anyone please? I prefer to be well prepared before contacting them as I've got no idea at all why they even bother me.

"We are following up with you again today as we didn’t hear back from our previous attempts to contact you. As such, your account remains restricted.

As a responsible operator, we want to ensure all our customers are in full control of their gambling and spending within their financial means.

If you wish to speak about your account, please contact us via messenger at your earliest convenience.

Please be aware that failure to get in touch will result in your account being further restricted."

Btw what if I dont speak to them? What I noticed about restrictions is 100 euro/day budget abovementioned, should I expect any further restrictions imposed?

[ShaunWhite]

Betfair keep flooding me with emails about responsible gambling recently. They want me to speak with them otherwise my account will be restricted. Anyone experiencing same issues at the moment? I've got no gambling issues at all, didnt deposit any amounts there since ages so I wonder what is that all about, what exactly they need to know, anyone please? I prefer to be well prepared before contacting them as I've got no idea at all why they even bother me.

"We are following up with you again today as we didn’t hear back from our previous attempts to contact you. As such, your account remains restricted.

As a responsible operator, we want to ensure all our customers are in full control of their gambling and spending within their financial means.

If you wish to speak about your account, please contact us via messenger at your earliest convenience.

Please be aware that failure to get in touch will result in your account being further restricted."

Btw what if I dont speak to them? What I noticed about restrictions is 100 euro/day budget abovementioned, should I expect any further restrictions imposed?

Just be straight with them. You've probably just fallen into that category because they can't quite figure you out from your betting patterns, and the culture since the Gambling Commission review has been to err on the side of caution. Betfair want customers (regardless of how it might seem) so they'll usually work with you if you're legit.

[ShaunWhite]

Betfair keep flooding me.......

And remember it's just a box ticking excersise, checking 1000s of customers even if they all "pass" looks good when they have to defend letting a few through the net who end up doing themselves harm. It's like the questions when you get a gun licence, doesn't mean they think every one is a murderer but they have to ask.

[RyanWolf]

Spoke with them, answered few questions and got told that my account is unrestricted now. But still keep getting emails reminding me about responsible gambling. Weird stuff, after that conversation Im pretty sure main thing they dont like is number of hours I spend online. Its more than 12 hours daily. Considering the fact I trade there its a must. I thought Im fine now but looks like I dont or they got buggy system sending same emails over and over again doesnt matter if you spoke with them or not.

[bodle86]

Spoke with them, answered few questions and got told that my account is unrestricted now. But still keep getting emails reminding me about responsible gambling. Weird stuff, after that conversation Im pretty sure main thing they dont like is number of hours I spend online. Its more than 12 hours daily. Considering the fact I trade there its a must. I thought Im fine now but looks like I dont or they got buggy system sending same emails over and over again doesnt matter if you spoke with them or not.

How did you speak to them?

I think they called me on the 28th June but never answered just thinking it was a random marketing sales call. Then noticed I had a monthly deposit limit of £500 placed on my account until I talk to them. So since 30th June every couple of days I speak to that stupid chat box and was told someone would call me I'm in a queue. How long is this queue lol.

[RyanWolf]

Spoke to them via chat box, answered instantly within 2 mins. Then I noticed that they removed my 100 euro deposit limit. But as I remember that was daily limit not monthly, I was expecting them asking me to speak with them over the phone but was asked if Im fine answering questions via chat box.

[Emmson]

This arrived shortly ago.

[mcfc1981]

All I an add to the thread is I had an Email asking for account verification

photo of debit card used

3 month bank statement showing Betfair deposits and withdrawals

[Euler]

I just triggered an account closure on one of my accounts.

All I did was change the address and it logged me out and said sorry, we have closed your account. Currently trying to reopen it.

Be very, very careful of updating any details on your account. Especially if you have more than one.

[Euler]

Re-opened pretty quickly.

[Derek27]

I've been really frustrated since the clocks went forward with Betfair times being displayed in GMT. But after seeing Peter's post I decided to check I've updated my address when I moved, realised you can change the time zone, switched it to UK time, and now I'm panicking - they might close my account.

[Trader Pat]

Re-opened pretty quickly.

I hope you pulled the old "Do you know who I am?" routine!