Log In Error Message

[PeterLe]

Hi
Just before I log a support ticket; Anyone getting an "Exception Occurred" error when logging in via BA??
Can log in direct via a browser
Thanks
Peter

[misimiki]

My BA app is "No Responding" according to Windows 7

michael

[Bet Angel]

Everything seems OK over here. There are some messages in support this morning which suggests there was a problem at some point but we can't see one at the moment.

[PeterLe]

Everything seems OK over here. There are some messages in support this morning which suggests there was a problem at some point but we can't see one at the moment.

Just checked with a few other users, some can log in OK, others get the same message.

Would you keep us posted during the morning please?
Thanks
Peter

PS May be a red herring, but some of the users who cant log in are on earlier versions (1.26.5) is this potentially a problem? Thanks

[Bet Angel]

It's better to be on the very latest version of the software as older versions are not as redundant as the more recent ones.

[PeterLe]

Latest version fixes the issue (v1.29)

The only reason I hadn't upgraded was because I recall that one of the newer versions required a new excel template and its a big job redoing the spreadsheet.

Thanks, problem solved
Peter

[CaerMyrddin]

I had the same issue, but an update solved the problem.

[convoysur]

Hi ALL
I CANT GET IN...disabled firewall etc,,,still no good,,
Marc

[BAP-Admin]

Check you have the latest version. Click 'Help'.. 'About'. It should be 1.29.0

Then have a look here.

http://www.betangel.com/knowledge-base/i-cant-log-in