TPD Feedback and Issues

[lotora]

Thanks James.
Like you said, it wasn’t a Plumpton issue after all. My TPD account had hit the monthly race cap, so BA stopped getting race data and all the TPD fields stayed blank.
I’d been on the £100 sub for a while on a single device and, before I paused it when I got seriously ill earlier in the year, that cap always covered all the TPD races I was trading, so I never expected to hit it.
I’ve now upgraded to the professional plan, and everything seems to work again. Thanks again for checking your side.

[jamesedwards]

TPD via Bet Angel stopped working at midnight on all my machines.

28/11/2025 23:52:00: [G_Auto 1] : Unable to connect Del Mar (US) 28th Nov - 00:02 R8 6f Mdn Claim to Total Performance Data. The race is not supported by their service.
28/11/2025 23:58:00: [G_Auto 1] : Unable to connect Woodbine (US) 28th Nov - 00:08 R6 7f Claim to Total Performance Data. The race is not supported by their service.
29/11/2025 00:22:00: [G_Auto 1] : Unable to connect Del Mar (US) 28th Nov - 00:32 R9 5f Allw Claim to Total Performance Data. The race is not supported by their service.
29/11/2025 00:28:00: [G_Auto 1] : Unable to connect Woodbine (US) 28th Nov - 00:38 R7 1m1f Claim to Total Performance Data. The race is not supported by their service.

This is still happening. All races scheduled for after midnight on Fri night, Sat night, and Sun night all failed with the same error.

Sat night:
29/11/2025 23:52:00: [G_Auto 1] : Unable to connect Del Mar (US) 29th Nov - 00:02 R10 7f Allw Claim to Total Performance Data. The race is not supported by their service.
30/11/2025 00:22:00: [G_Auto 1] : Unable to connect Del Mar (US) 29th Nov - 00:32 R11 1m Allw Claim to Total Performance Data. The race is not supported by their service.

Sun night:
30/11/2025 23:52:00: [G_Auto 1] : Unable to connect Del Mar (US) 30th Nov - 00:02 R8 1m Grd 3 to Total Performance Data. The race is not supported by their service.
01/12/2025 00:22:00: [G_Auto 1] : Unable to connect Del Mar (US) 30th Nov - 00:32 R9 1m1f Mdn to Total Performance Data. The race is not supported by their service.

All today's US races are failing to connect, returning "The race is not supported by their service" error.

Restarting Bet Angel has fixed the issue for now.