It's taken them three days to finally respond with the reason:
We can confirm the funds were transferred as part of an update relating to the Poker Wallet, as this wallet will soon no longer be available. The transfer was completed to safeguard the funds and ensure they remain accessible in your main wallet.
However, we understand your concern, especially as you did not request the transfer yourself. We’re sorry for any confusion or frustration this has caused.
Your funds remain safe and available in your main Exchange Wallet. If you would prefer to keep funds separate rather than holding everything in the main wallet, you can use the Exchange Games Wallet as a separate wallet.
Again, please accept our apologies for the inconvenience.
I know Betfair comms strategy is almost non-existent. But did nobody think it might be sensible to communicate this change to the customers who use the Poker Wallet rather than just moving the money and hoping nobody would notice?
Anyone else had their entire poker wallet moved into Exchange wallet?
Incredible isn't it! People just want communication even if it as an inconvenience to them.
A little off topic but went to Wendy's the other day and ordered a spicy burger of some sort, was told a couple of mins later by a woman behind the counter that it would be a 7 minute wait or can get the normal burger now, I opted to wait but didn't mind at all as I knew. Otherwise if I saw everyone getting their order before mine I'd be pissed off as to why I'm waiting a lot longer than they did.
Communication is key, something Betfair have forgotten.
Also, sent a message to my 'VIP' manager (lol) last year, he viewed it about 2 weeks later then never responded. Totally f'n useless.
A little off topic but went to Wendy's the other day and ordered a spicy burger of some sort, was told a couple of mins later by a woman behind the counter that it would be a 7 minute wait or can get the normal burger now, I opted to wait but didn't mind at all as I knew. Otherwise if I saw everyone getting their order before mine I'd be pissed off as to why I'm waiting a lot longer than they did.
Communication is key, something Betfair have forgotten.
Also, sent a message to my 'VIP' manager (lol) last year, he viewed it about 2 weeks later then never responded. Totally f'n useless.