Betfair improved their customer service?

News, chat and debate about the Betfair betting exchange.
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giulio2010
Posts: 962
Joined: Sun Sep 12, 2010 9:11 am

In the last three days I have had a couple of problems, Betfair have not only solved both problems, but they replied quickly (as ever) and in a very polite manner, they also had the kindness to sent me 2 excel sheets with 1995 bets where I was able to identify one of my mistake. ..Do you guys Think it was a casual thing or you too have noticed an improvement?
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freddy
Posts: 1132
Joined: Sun Aug 01, 2010 8:22 pm

Yes i would say that they have, had a few dealing with them recently and they have been unusually helpful.

Maybe they are worried about the Betdaq situation :)
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giulio2010
Posts: 962
Joined: Sun Sep 12, 2010 9:11 am

I don't know why but I keep getting issues with betfair lately but most importantly they are sorting out everything quickly...I am Betfair client since 2002, I was treated well enough until 2007 ( even If i was a loser regards money lost) but after that I was treated unreasonably bad by betfair..Only now i see their customer service showing a bit of respect ( 5 years of bad relation ship is good enough for most couple to ask for divorce) and because we did not have alternatives we were stucked with a bad husband or wife for too long..
freddy wrote:Yes i would say that they have, had a few dealing with them recently and they have been unusually helpful.

Maybe they are worried about the Betdaq situation :)
If I was them I would be worried...
P.S. even my mentor told me that before 2007 she recieved gifts and had a such good relation with betfair...
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Ethanol
Posts: 148
Joined: Thu Jun 09, 2011 9:09 am

What happened to cause such a negative change from 2007 onwards?
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freddy
Posts: 1132
Joined: Sun Aug 01, 2010 8:22 pm

That's when the greed really set in and they started treating winning customers like dirt rather than looking after them as they did at the begining.
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Seymour
Posts: 40
Joined: Sun Aug 12, 2012 6:33 pm

I dont know about the UK but recently Betfair emailed a 'survey' in Aust. on their customer relations performance. I would say they are testing the loyalty of their client base.
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giulio2010
Posts: 962
Joined: Sun Sep 12, 2010 9:11 am

Their usuall respond after 2007 seemed very harrogante, they have introduced the PC and they lied about many things or forgot to mention about it. try to immagine when you have lost a bit cash from 2002 to 2007 but when you started to bet with higher amount and made profits their assistence dissapeared and the charges increased..No to mention the unacceptable manner to respond on certain issues...
Ethanol wrote:What happened to cause such a negative change from 2007 onwards?
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