Betfair Down / Betfair site crash

Post Reply
User avatar
mugsgame
Posts: 1235
Joined: Wed Mar 25, 2009 11:41 pm

I am finding it slow. Just switched over to the vps and it's much better. I thought it was creaky old pc. I had the freeze in the Fairyhouse race too.
User avatar
Mr Undercover
Posts: 226
Joined: Thu Nov 03, 2011 7:22 pm

still can't see any events on the server host???

if i use my local version all ok?

very frustrating, do we have any news on progress for getting this fixed?
User avatar
Euler
Posts: 26521
Joined: Wed Nov 10, 2010 1:39 pm

I have it on good authority that the blip this afternoon was not a Betfair thing but more an Internet / data centre issue.
switesh
Posts: 527
Joined: Mon Jul 11, 2011 8:43 am

Anyone experience a blip in the 5:30 at Kempton? It was stuck for a a minute or so.
User avatar
to75ne
Posts: 2441
Joined: Wed Apr 22, 2009 5:37 pm

had a couple of freezes around 3ish - nothing since if thats any help
User avatar
Mr Undercover
Posts: 226
Joined: Thu Nov 03, 2011 7:22 pm

Euler - I still can't see the UK and Ire horse races in the 'Market Selection' nor can I see any of the football markets.

The server host has been like this for 3 days now. I've restarted service (as I do ever day), ensured all the updates are installed even re-installed betangel server edition but this issue is not resolving.

I've used Betangel 300+ days a year for serveral years now, never seen an issue like this with the server host.

Can you give me an update, has the error been identified or understood why it appears to be affecting just a few people at the server host? When is this likely to be fixed ?

I can work around this with a local copy on my laptop which works fine, but obviously I'm paying for a server that doesn't work presently.

Much appreciate your urgent attention, sorry if I seem impatient but I don't want to miss the Grand National festival.
User avatar
Euler
Posts: 26521
Joined: Wed Nov 10, 2010 1:39 pm

You haven't got the Australian wallet ticked have you? Bit obvious but everybody has done it at some point.

Probably best dropping a note to support so they can investigate for you.
User avatar
Mr Undercover
Posts: 226
Joined: Thu Nov 03, 2011 7:22 pm

Euler - You know what... you're absolutely right. I had the aus wallet ticked.

What a wally, how stupid do I feel.

Thanks so much for your prompt response as always it's a major credit to you and the guys in the office who have replied to my email, and a massive plus for we users.

Cheers
giulio2010
Posts: 962
Joined: Sun Sep 12, 2010 9:11 am

Betfair froze at 1.08 at sedgef on my rent but on the website showing last price taken was at 1.03
You do not have the required permissions to view the files attached to this post.
Michal
Posts: 41
Joined: Fri Feb 01, 2013 3:18 pm

Our site is currently over capacity...!
PeterLe
Posts: 3729
Joined: Wed Apr 15, 2009 3:19 pm

Mr Undercover wrote:Euler - You know what... you're absolutely right. I had the aus wallet ticked.

What a wally, how stupid do I feel.

Thanks so much for your prompt response as always it's a major credit to you and the guys in the office who have replied to my email, and a massive plus for we users.

Cheers
I think we have all done that over the years , I know I have!
User avatar
Euler
Posts: 26521
Joined: Wed Nov 10, 2010 1:39 pm

Michal wrote:Our site is currently over capacity...!
Just got a note from Betfair to confirm they did hit capacity at one point. But from a personal perspective the site seemed to operate without any real problems. Obviously under stress at certain points but not a major issue.
User avatar
gutuami
Posts: 1858
Joined: Wed Apr 15, 2009 4:06 pm

was api under performing on Cheltham 14:00.
It seems that when a large bet goes in, responsiveness goes up for a while
User avatar
Euler
Posts: 26521
Joined: Wed Nov 10, 2010 1:39 pm

We saw some API errors in the run up to 3pm again. Generally between 14:47 and 14:48
hgodden
Posts: 1759
Joined: Thu Apr 16, 2009 2:13 pm

The same sort of thing that made you think a couple of weeks ago that a crash was imminent before it happened?
Post Reply

Return to “Betfair Exchange API”