Time problem

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motorhead
Posts: 105
Joined: Fri Feb 05, 2010 2:43 pm

Hi all,
Despite my correct win XP time, Bet Angel runs always one hour later the right time. so if say there's a race at 2pm and I open the program at 1.50pm Bet Angel notifies me with a 1h10min countdown instead of the correct 10 min. any help on this annoying problem? thanks
followthatcamel
Posts: 73
Joined: Thu Apr 16, 2009 12:54 am

Hi there, it may be that you are set on the wrong timezone within Bet Angel. Try the following:

From the Forum screen under User Menu click on User Control Panel, Board Preferences, Edit Global Settings. Under My Timezone, check what is displayed. I am in the UK so I use Western European Time, Greenwich Mean Time. I have Summer time/DST is in effect set to No, although I think I may have to change this to Yes after this Saturday.

Hope this helps.
Doug
motorhead
Posts: 105
Joined: Fri Feb 05, 2010 2:43 pm

Hello,
I've the same settings as you and I'm in UK...
do the forum settings affect also our Bet Angel? how is that possible. anyway the problem is still here.
followthatcamel
Posts: 73
Joined: Thu Apr 16, 2009 12:54 am

Hi It looks like the time settings definately affect the time displayed on posts within the forum, but can't say for sure that they affect the BA times as well. If your PC time settings are correct then I don't know what else to suggest. Hopefully BA support may be able to help?

Regards
Doug
nomadic
Posts: 72
Joined: Tue Nov 24, 2009 12:17 am

Perhaps check your personal settings at betfair.com. There is a time zone setting in your profile section there - perhaps that's it?

I recall having a similar issue in the past, and I think the above was the source of it, but not 100% certain if I'm remembering correctly...
motorhead
Posts: 105
Joined: Fri Feb 05, 2010 2:43 pm

Yea already done, my time zone setting in betfair is correct.
motorhead
Posts: 105
Joined: Fri Feb 05, 2010 2:43 pm

anyone on this issue? should I email betangel?
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LeTiss
Posts: 5485
Joined: Fri May 08, 2009 6:04 pm

Strangely enough, I emailed support yesterday with a time problem

This has happened since the clocks went forward last week

My computer clock is correct, Betfair settings are correct and so is certain aspects of BA

Whenever I have a bet matched, the correct time is displayed on Betfair 'my account', but is 1 hour out on BA

However, on 1 click screen BA time settings are correct

It's a little odd
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