KeyBoard short cuts not working

[Blackpowder64]

I have started using a elegato stream deck for short cut keys
I am having problems that yesterday it was working ok but now the short keys have stopped working ..I have programed 1 key to clear all automation files inRow 2 this was working fine but now it does not.. even if i manually press the keys on my keyboard it does not work i get this appearing on screen
Help?
i use ctr+del+0 i have reprogramed the key with other cobinations does not work ..then sometimes it does

[jamesedwards]

I have started using a elegato stream deck for short cut keys
I am having problems that yesterday it was working ok but now the short keys have stopped working ..I have programed 1 key to clear all automation files inRow 2 this was working fine but now it does not.. even if i manually press the keys on my keyboard it does not work i get this appearing on screen
Help?
i use ctr+del+0 i have reprogramed the key with other cobinations does not work ..then sometimes it does

Have you got the relevant keyboard shortcuts profile active in your loaded settings profile?

[Blackpowder64]

Yes profile is loaded ..i dont understand why it works then sometimes not?
I added green up short cut that sometimes work .Then i have just tried to green up and it did not work

[jamesedwards]

Yes profile is loaded ..i dont understand why it works then sometimes not?
I added green up short cut that sometimes work .Then i have just tried to green up and it did not work

Perhaps you need to have a main trading window in focus. Try clicking within either the one-click or ladder screen then pressing the shortcut.