I've not had any Betfair safer gambling comms for many years, then suddenly out of the blue I received a "your staking is higher than usual" email overnight. I've actually been staking less than normal because I've been on holiday.
Anyone else?
Betfair safer gambling email
Yes, a few days back, i posted about it in another thread. I think it's to do with the removal of the Poker Wallet and using the new Games Wallet, and transferring between the Main and Games Wallets. (I think) It's seeing a big decrease in the Main wallet if you've transferred out, and thinks there's a problem; maybe not recognising the Games Wallet amount as part your overall balance(?) and thinks you've done your bollocks.
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jamesedwards
- Posts: 6104
- Joined: Wed Nov 21, 2018 6:16 pm
This is exactly what it is. I transferred a value from Main to Games wallet last night and the email I received mentioned exactly the same amount. Because it was a round figure I didn't twig.Andriy wrote: ↑Tue Aug 18, 2026 1:04 pmYes, a few days back, i posted about it in another thread. I think it's to do with the removal of the Poker Wallet and using the new Games Wallet, and transferring between the Main and Games Wallets. (I think) It's seeing a big decrease in the Main wallet if you've transferred out, and thinks there's a problem; maybe not recognising the Games Wallet amount as part your overall balance(?) and thinks you've done your bollocks.
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ShaunWhite
- Posts: 10849
- Joined: Sat Sep 03, 2016 3:42 am
I spoke to them about main wallet transfers being seen as losses at least a year ago, probably 18 months. They asked for screenshots, I supplied, they acknowledged errors, and said they'd fix it, blah blah blah. Clearly nothing got done. If they blame the poker switchover then that's bs.
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ShaunWhite
- Posts: 10849
- Joined: Sat Sep 03, 2016 3:42 am
... Just checked and that was May 2024. >2yrs