Betfair KYC

[LeTiss]

I have been with Betfair for over 20 years!
I have had the same address registered for over 20 years!

However, last night they suspended my account because I had to verify it.
They wanted a driving licence scan.
I did that, clearly showing the same address that they have had for 20 years!

Nope, that wasn't good enough
I had to send a selfie with me holding the licence.
Then I had to send a selfie with a piece of paper showing today's date.
Then they wanted a selfie with me holding both!!

Now I'm waiting to hear back, as they still haven't OK'd it
If they don't know me by now, they never flipping will!!!!

What's going on?

[Euler]

I know compliance departments are under a lot of pressure to make sure they fully understand who a customer is, but I always think that this stuff is absolutely mental.

Really, it's the regulation that needs changing because it's so overboard now. It's ridiculous on anything to do with money.

[Alpha322]

I have been with Betfair for over 20 years!
I have had the same address registered for over 20 years!

However, last night they suspended my account because I had to verify it.
They wanted a driving licence scan.
I did that, clearly showing the same address that they have had for 20 years!

Nope, that wasn't good enough
I had to send a selfie with me holding the licence.
Then I had to send a selfie with a piece of paper showing today's date.
Then they wanted a selfie with me holding both!!

Now I'm waiting to hear back, as they still haven't OK'd it
If they don't know me by now, they never flipping will!!!!

What's going on?

Its so unfair and unjustified, surely their must be a governing body against all this, what if this is your main source of income? why dont they go after the real Launderers and leave the Trading/Betting people alone

[Euler]

That's the main issue I have is how many bad actors are actually being caught with this stuff. It must be a tiny tiny amount against people how are inconvenienced by it.

[Alpha322]

actually being caught with this stuff. It must be a tiny tiny amount against people how are inconvenienced by it.

What stuff ?? you mean the software ??

[libor88]

any update ?

[Realrocknrolla]

I have been with Betfair for over 20 years!
I have had the same address registered for over 20 years!

However, last night they suspended my account because I had to verify it.
They wanted a driving licence scan.
I did that, clearly showing the same address that they have had for 20 years!

Nope, that wasn't good enough
I had to send a selfie with me holding the licence.
Then I had to send a selfie with a piece of paper showing today's date.
Then they wanted a selfie with me holding both!!

Now I'm waiting to hear back, as they still haven't OK'd it
If they don't know me by now, they never flipping will!!!!

What's going on?

Happened to me 24 months ago ish... Also had to do some online audit with a live agent. Was down to me depositing an amount of money that flagged it.